Job Description

Requirements:

• A+ and N+ or MCSE/MCITP
• 3 - 5 years experience
• Valid Driver's License
• Desktop hardware and software support.
• Clear understanding of office 2010/2013/2016 installation, support and maintenance is required for Windows.
• Office 365 Setup and configuration with Azure AD and MFA.
• Good understanding of Microsoft products.
• Windows Server 2008/2012/2016/2019 Experience.
• Exchange Server 2013/2016 or Exchange online experience.
• Micros point of sale experience and Opera experience. (will be an advantage).
• Understanding of DNS/DHCP and networking protocols.
• Strong networking knowledge is required.
• Understanding of WLAN, WAN and LAN environments. Familiar with Ubiquiti products.
• Helpdesk knowledge and experience dealing with customers and understanding how to deliver clear and effective IT Support Services.
• Network Cabling, Wireless configuration, and management.

Personal Skills/Attributes:

• Excellent communication skills. Person needs to communicate with guests, IT vendors and Hotel Management.
• Punctual, motivated, and presentable.
• Must be able to perform under pressure.
• Fluent in English.

Responsibilities:

• Support the Hotel in their daily IT related requirements.
• Daily check ins with different departments at the Hotel.
• Resolve problems that may surface from day to day.
• Interact with various external vendors if issues are encountered with third party Hotel IT systems or services.
• Track and follow up on any problems with third party applications or services until the issues have been resolved.
• Daily reporting to hotel management and the companys internal account manager.
• Improve the current IT environment.
• Ticketing system will be used to track daily problems and tasks to measure performance.

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