It Technician Cape Town
Stellenbosch, Western Cape, South Africa
Job Description
Established property organisation requires a IT Technician to support users by dealing with daty to day tickets and call outs; tracking assets and log required info, escalate issues for resulution.KPA's:
- Complete assigned tasks and keep ticket system updated with progress.
- Provide support in person, via phone & remote connection.
- Travel to local sites, using pool vehicle, to provide on-site support.
- Hardware - install, setup, configure & troubleshoot faults.
- Software - install, setup, configure. Troubleshoot faults with provider.
- Networking install, repair, configure & troubleshoot.
- Escalate priority, unresolved or repeated tickets.
- User training & assistance with boardroom connections
- Product research and purchasing.
- Stock control - capture, allocate, collect and stock take.
- Various admin duties incl: Capturing, reporting, document & record management.
- Must be able to work flexi hours when required.
- Must be punctual and reliable.
- Must be neat and presentable.
- Must have valid drivers license
- Able to manage a varied workload and meet deadlines
- Good interpersonal skills
- Experience advantageous
- Completing tickets within reasonable time.
- Accuracy of fully completed installations
- Ensuring tickets are resolved fully and dont need to be reopened.
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Job Detail
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Job IdJD1315217
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationStellenbosch, Western Cape, South Africa
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EducationNot mentioned