Job Description

Job Summary:

We are seeking an experienced IT Technician to join our team. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a passion for delivering exceptional service.

Key Responsibilities:

- Hardware and Software Installation:

Install, configure, and maintain computer hardware, software, and peripherals, including desktops, laptops, printers, and servers.

- Technical Support:

Provide technical support and training to end-users, either in-person or remotely, to resolve technical issues and ensure seamless operation of IT systems.

- Troubleshooting and Repair:

Troubleshoot and repair technical issues with hardware, software, and networks, using diagnostic tools and techniques to identify and resolve problems.

- Network Administration:

Manage and maintain our local area network (LAN), wide area network (WAN), and internet connectivity, ensuring optimal performance, security, and uptime.

- Pastel System Administration:

Manage and maintain our Pastel Partner and Pastel Evolution systems, including data backups, software updates, and user administration.

- IT Security:

Ensure compliance with IT security policies, procedures, and industry standards, including antivirus software, firewalls, and access controls.

- Documentation and Reporting:

Maintain accurate and up-to-date documentation of IT systems, including hardware and software inventory, network diagrams, and technical guides.

- Vendor Management:

Liaise with IT vendors, including hardware and software suppliers, to resolve technical issues, request support, and negotiate contracts.

Requirements:

- 3+ years of experience as an IT Technician

- Strong experience with Microsoft and Linux operating systems

- Proficiency in hardware and software troubleshooting and repair

- Experience with Pastel Partner and Pastel Evolution

- Excellent problem-solving and communication skills

- Ability to work independently and as part of a team

What We Offer:

- Competitive salary and benefits package

- Opportunities for professional growth and development

- Collaborative and dynamic work environment

Job Types: Full-time, Permanent

Work Location: In person