Job Description

IT Technician (Infrastructure) - JhbA Medical Insurance Company based in Benoni, Gauteng is looking for a IT Technician (Infrastructure) who will administer and maintain the infrastructure technology across the Affinity Enterprise branches and multiple data centres.Key Performance AreaMaintain high availability infrastructureConduct research on latest networkingPerform general administrative functionsInfrastructure projectsKey TasksMaintain high availability infrastructurePerform daily maintenance and upgrades of the Affinity branch offices and multiple data centre infrastructure (Including cloud services)Manage and configure the Wide Area Network (WAN)Manage and configure the Local Area Network (LAN)Optimize service improvement within the infrastructure environmentConduct remote infrastructure support and troubleshooting within prescribed SLAsManage IP addressesMaintain infrastructure security (e.g. through access controls, backups and firewalls)Monitor and maintain biometrics and smart numbersConduct research on latest networkingDevelop and assist in Data Centre consolidationsCloud Services, Disaster Recovery, Business Continuity connectivity designPerform general administrative functionsCollaborate and communicate with IT Support teamsProvide assistance to IT Support teamsCapacity managementReporting within the infrastructure, including monitoring and alertingProvide vendor, management and 3rd party partners supportEstablish and maintain a good working relationship with customers and other professionalsOversee telecommunications (i.e., IVRs and smart numbers)Other requirementsUndertake cross-functional tasks for, and provide assistance to, Network AdministratorsOccasional night-time driving and workingLiaise with third party providers in a professional manner.Undertake UPS operational/functionality checks per prescribed checklist(s)Check that OEM UPS suppliers maintenance regimes are completed per SLAProcess first point of contact calls for UPS and systems issues and/or failuresRetrieve camera footage for managers/supervisors reviewMonitor and maintain camera hardware and cablingEssential QualificationsMatricA+ CertificateN+ CertificateLinuxDesirable QualificationsCCNASecurity+LPIC 1MCSEEssential Experience (Have-to-Have)3 years in a similar roleComputer network experienceDesktop support experienceHardware maintenance experienceNetworking Devices experienceDesirable Experience (Nice-to-Have)Experience in DHCP, DNS and SMTPExperience in Firewalls and VPN SolutionsExperience in Active DirectoryExperience with networking fundamentals and protocols

JTJ Group