Job Description

Key areas of Responsibility:
Technical Support & Troubleshooting

• Diagnosing and resolving hardware and software issues
• Providing technical assistance to employees or clients
• Installing, configuring, and updating software applications
• Setting up and troubleshooting printers, scanners, and other peripherals

Network & System Maintenance

• Managing and maintaining company networks (LAN/WAN)
• Configuring routers, switches, and firewalls
• Monitoring system performance and security
• Performing regular backups and data recovery

Hardware & Software Management

• Installing and upgrading computer hardware and operating systems
• Managing software licenses and ensuring compliance
• Performing system updates and patch management

Qualifications & Education

• Diploma or degree in Information Technology, Computer Science, or a related field
• Relevant certifications (e.g., CompTIA A+, Network N+, Microsoft Certified: IT Support) are a plus

Experience

• 2-5 years of experience in IT support or a similar role
• Hands-on experience with Windows, macOS, and Linux operating systems
• Experience with network troubleshooting, hardware repairs, and software installations

Technical Skills

• Strong knowledge of PC hardware, printers, and peripherals
• Ability to configure and troubleshoot routers, switches, and firewalls
• Familiarity with Microsoft 365, Active Directory, and cloud services

Soft Skills

• Excellent problem-solving and troubleshooting skills
• Strong communication and customer service skills
• Ability to work independently and in a team
• Strong attention to detail and ability to prioritize tasks

Additional Requirements

• Valid drivers license and own transport
• Willingness to travel
• Must be between 25 and 35 years old

Application Process:Interested candidates should submit their CV and relevant qualifications. Only candidates meeting the specified criteria will be considered.The following needs to be submitted as a completed application:

• 3 page CV.
• Confirmation of qualifications.
• Most recent two months payslip.

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