Job Description

:Our client is seeking an experienced IT Technician to join the Port Elizabeth team,xc2xb7 Manage all SLA and ad hoc requirements and tickets within the agreed timeframes,xc2xb7 Performing 1st and 2nd tier technical support function, while managing senior end user communications and relationshipsxc2xb7 Identify possible client leads and escalate to Manager as needed.xc2xb7 Set up workstations with computers and necessary peripheral devices (routers, printers etc.).xc2xb7 Develop and maintain local networks in ways that optimise stability and performance.xc2xb7 Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)xc2xb7 Create and maintain documentation on IT manuals and procedures.xc2xb7 Perform installations of all data network and CCTV systems.xc2xb7 Maintain records/logs of repairs and fixes and maintenance schedule.xc2xb7 Define hardware and network requirements.xc2xb7 Perform monthly inventory stock takes.xc2xb7 Collect and manage stock with monthly stock takes.xc2xb7 Install well-functioning LAN/WAN and other networks and manage components.xc2xb7 Offer timely technical support.xc2xb7 Liaison with suppliers and clients.xc2xb7 Travel to client sites.Requirementsxc2xb7 Grade 12xc2xb7 Degree in Computer Science, engineering, or relevant fieldxc2xb7 Certification will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)xc2xb7 Proven experience as IT Support Technician or relevant position.xc2xb7 Windows Server and AD experience.xc2xb7 In depth knowledge of Office 365 (Exchange, SharePoint, etc).xc2xb7 Networking (Planning, Implementing, Configuring and Troubleshooting).xc2xb7 NAS and Backups.xc2xb7 In depth understanding of diverse computer systems, networks and CCTV systems.xc2xb7 Valid drivers license

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