Job Description

Job Summary:

We are seeking a skilled IT Technician to design, implement, and maintain network infrastructure that ensures optimal performance, security, and reliability. The ideal candidate will have strong troubleshooting skills, a proactive approach to problem resolution, and the ability to document network configurations effectively.

Key Responsibilities:

Network Design & Implementation: Design, configure, and deploy network solutions (LAN, WAN, VPN, etc.) in alignment with organizational needs. Ensure network security and efficiency while optimizing performance. Collaborate with internal teams to implement network changes and upgrades. Troubleshooting & Problem Resolution: Diagnose and resolve network hardware and software issues to minimize downtime and disruptions. Analyze customer-reported issues, identify root causes, and provide solutions. Handle escalated technical issues requiring specialized knowledge. Respond to critical incidents affecting system performance and ensure quick resolution. Documentation & Reporting: Maintain detailed documentation of network configurations, diagrams, policies, and procedures. Generate reports on network performance, outages, and incident resolutions. Provide clear technical instructions and documentation to assist users in resolving common issues. Continuous Learning & Development: Stay updated on emerging networking technologies, tools, and industry trends. Implement best practices to enhance network performance and security.

Minimum Requirements:

Qualifications: A+ and N+ certifications. Experience: Minimum 5 years of experience in a similar role. License: Must possess a valid manual driver's license. Technical Skills: Strong knowledge of network protocols, troubleshooting techniques, and security best practices. Excellent problem-solving and analytical skills. Strong communication and documentation abilities. Ability to work independently and as part of a team. Experience handling critical network incidents and system outages. Availability for overtime work when required.
Job Type: Full-time

Work Location: In person