Italian Speaking Call Centre Agent
Job Description
Italian Speaking Call Centre Agent Media/Marketing/Sales
Cape Town - Western Cape - South AfricaENVIRONMENT:A leading outsourcing company in the BPO sector, known for providing top-notch service and innovative solutions, is looking for an Italian Call Centre Agent. MUST BE FLUENT IN ITALIAN. The role involves working for a prestigious airline brand across various work streams, assisting passengers with travel-related queries before and after flight departures. Responsibilities include using airline reservation systems, handling voice calls, and managing written correspondence in both Italian and English.DUTIES:
- Work for a prestigious airline brand on various work streams.
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages.
- Work on airline reservations systems & handle voice calls in English & Italian including written correspondence.
- Fully paid product and systems training provided.
- Daily interactions with international passengers with queries and compliments.
- Required to meet specific key performance indicators and meet expected client service levels.
- Demanding and time-sensitive call centre environment.
- Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered)
- Located in South Africa preferrable
- Permanent residence permit/ South African ID holders only
- Excellent Computer literacy & technical skills
- Flexibility to work shifts
- Previous customer service experience preferred
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Job Detail
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Job IdJD1383510
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned