Italian Speaking Customer Sales And Service Representatives

Cape Town, Western Cape, South Africa

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Brief Job description

provide superior airline reservation services to customers
Duties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.

RequirementsSkills & Knowledge

Native/ Advanced level Italian & English Language Skills
Matric (Grade 12 or Equivalent qualification)
Computer literacy at intermediate level
No criminal record
Experience in Customer Services / Call Centre / travel and tourism sector advantageous
Demonstrated ability to resolve customer complaints and offer alternative solutions

Work hours

8.5 xe2x80x93 9 hour shifts per day on rotation
Shifts to be rostered from Mondays to Sundays including local and market public holidays
Operational hours: 09h00 xe2x80x93 21h15
Work from home or work at offices (located in V&A Waterfront, Cape Town)
Work from home requires own Fibre fixed line internet connection & UPS solution at own cost
Training: 4 xe2x80x93 6 weeks
Probation period: 4 months

Salary and Benefits

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