Job Description

Position Summary: - Drive business through Education, On-counter coaching, Outside Events, On-counter Activities in retail outlets and build brand equity. - Plan and Coordinate events to ensure increased sales, brand awareness and productivity within the Brand, while maintaining Brand Image. - Achieve the sales objectives through own effective performance, through exceptional customer service and through the effective management, development and motivation of the team. - Meet and exceed service and sales goals established by Jo Malone by coaching the Stylists on how to achieve goals by building long-term customer relationships. Key Roles & Responsibilities: - Daily, weekly and monthly monitor business and analyse results to recognise areas of opportunity and growth to build and impact on overall business. - Ensure that the Consultation Standards and Jo Malone Service Vision are adhered to at all times - Execute events according to the events guidelines - Ensure customers are treated professionally at all times/Service excellence - Recruit new customers to the Jo Malone brand - Ensure all action plans are in order for all promotions, launches and special events to 'drive sales' - Personally demonstrate excellent selling skills, acting as a role model for team members - Conduct weekly team meetings to communicate to the team aspects of product knowledge, marketing, account and brand goals and other useful, motivational information - Look for ways to increase sales potential and service standards via events and focus both in store and outside - Monitor competitor products, activity and results and discuss with the Sales Manager ways to take on the competition and build the business - Communicate regularly and effectively with the Sales Manager, keeping him/her informed of activities and working together to resolve difficulties - Work with the Sales Manager to plan and implement Events pertaining to: - New Product launches - Core business activities - Promotional business - Building customer loyalty - Consistently maintain immaculate standards of grooming and excellent merchandising at all times. - Consistently maintain housekeeping and the use of Jo Malone hygiene at all times. - Ensure CRM is kept up to date at all times, conduct training when required. - Ensure all clients are informed timeously of promotions and special events - Ensure the Boutique is merchandised to comply with the Jo Malone image and standards and marketing focus at all times - Ensure the Jo Malone philosophy is communicated to customers - Ensure that all tools and staff necessary for the execution of events are sourced and available timeously. - Ensure that equipment for special events are stocked at all times according to Checklist and that a high standard on hygiene is maintained - Conduct regular communication sessions with the team to keep them informed of targets, initiatives and activities that impact on their ability to perform their jobs to the best standard - Ensure that all HR documentation is completed on a timely and accurate basis. - Complete all paperwork accurately and submit in accordance with deadlines - Ensure Merchandising guidelines and standards are followed. - Ensure the team receive education, coaching and guidance to learn all aspects of running the account, have the correct product knowledge and can complete all tasks required - Conduct quarterly assessments and bi-annual performance reviews in line with Company policy - Leads by example and demonstrates a mentoring style of management, whilst exceeding company standards. Qualifications Requirements: - Cosmetic experience preferred. - 1-2 years key holder responsibility in a supervisory role in a service oriented environment - Ability to work in a fast paced environment. - Computer literate - MS Office - Managerial experience. Job: Retail - Store Primary Location: Europe, Middle East, Africa-ZA-KZN-Durban Job Type: Standard Schedule: Full-time Shift: Variable Job Number: 2411558

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