Junior Client Success Consultant
Cape Town, Western Cape, South Africa
Job Description
Vantage is looking for hungry, energetic, and positive individuals to join its growing team. Be a part of a young and exciting company in the financial services industry. If you are keen to make a positive difference in peoples lives and grow your finance career at the same time this is the opportunity for you.
Responsibilities and Duties
- Manage a portfolio of clients
- Develop and maintain a great relationship with his/her clients
- Manage and resolve all service-related queries from clients via email and telephone
- Conduct regular budget review and adjust payment plan
- Assist the client in completing the debt counseling process
- Maintain/improve retention ratio, PDA ratio, and aftercare fee ratio
- Customer service orientated
- Excellent verbal and written communication
- Great team player
- Good time management
- Well-organized and great attention to detail
- Ability to work under pressure
- Self-motivated and comfortable in taking initiative
- Ability to work independently
- Matric (National Diploma or Degree is an advantage),
- 2 year of Client Service experience in the financial or Credit industries (Advantage)
- Debt Counselling experience an advantage
- Clear credit and criminal record
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Job Detail
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Job IdJD1298512
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned