Job Description

Key Responsibilities:

• Assist in managing the lodge's food and beverage operations to meet company standards and financial objectives.
• Monitor and enforce policies and procedures to ensure compliance with operational and financial controls.
• Ensure accurate and timely reporting structures, supporting the F&B Manager in preparing reports for the Resident Manager.
• Aid in financial management tasks, including budgeting, cost control, and revenue maximization.
• Develop and maintain strong relationships with staff, promoting a culture of excellence and growth.
• Cover for the F&B Manager during absences, holidays, or other commitments.
• Coordinate and oversee staff rosters, ensuring effective management of F&B and FOH areas.
• Implement operational structures in consultation with the F&B Manager to streamline daily management.
• Collaborate with department heads (Housekeeping, Maintenance, Guiding, Kitchen, and F&B) to build a competent leadership team.
• Serve as the Manager on Duty (MOD) for morning and/or evening shifts, handling responsibilities and issues effectively.
• Conduct briefings with floor staff, F&B Manager, and Head Chef to discuss FOH requirements and daily operations.
• Assist with guest check-ins and check-outs, ensuring smooth operations and exceptional service.
• Monitor food presentation and service tempo, ensuring high standards are maintained.
• Assist in controlling costs, managing revenue, and preparing departmental budgets.
• Oversee stock management, including weekly counts, orders, and control measures.
• Ensure accuracy in weekly staff hour recordings and submission to the F&B Manager.

Requirements:

• 1-3 years of experience in a related role within the hospitality industry.
• Proven track record in managing food and beverage operations.
• Proficiency in Microsoft Office, especially with advanced Excel skills.
• Knowledge of Hospitality PMS systems (NEBULA & PLUSPOINT is a bonus).
• Matric is required; further qualifications are advantageous.
• Valid RSA ID and Drivers License.
• Strong organizational, communication, and leadership skills.

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