Job Description

Background of the Company

Lindt & Sprxc3xbcngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May 2011 and forms part of the Lindt & Sprxc3xbcngli group of companies. With more than 150 employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 15 Lindt retail stores.

As global leader in the premium chocolate sector, Lindt & Sprxc3xbcngli looks back on a long-standing tradition of almost 175 years which takes its origins in Zurich, Switzerland. Today, quality chocolate products by Lindt & Sprxc3xbcngli are made at 12 owned production sites in Europe and the USA. The products are distributed by 28 subsidiary companies and branch offices, in around 500 Lindt shops and cafxc3xa9s, and also via a comprehensive network of more than 100 independent distributors around the globe.

Position Purpose

Reporting to the HR Director, the Junior HR Officer will have a focus on executing the Learning and Development objectives which have been aligned to the deliverables of the Lindt Academy of Excellence.

Support HR related activities for Wholesale while being the HR partner with responsibility toward recruitment, performance management and all regulatory employee data and record keeping in accordance with government and internal requirements.

The Junior HR Officer will management administrative end to end HR processes related to all of Wholesale operations, including payroll.

Key Responsibilities

Human Resources

Working collaboratively across the HR team to provide an effective HR partnership and support to the business.

• Coordinate recruitment activities including drafting job postings, posting opportunities on internal and external recruitment sites, screening CV's and liaising with candidates as well as with agencies.
• Respond to solicited and unsolicited employment inquiries.
• Draft and maintain job descriptions.
• Coordinate on-boarding activities for new joiners in Head Office.
• Sign up and maintain employees on the Company's Discovery healthcare plan.
• Maintain accurate records and update profiles of new joiners on internal management tools such as, Cornerstone; Sage; Talent LMS; Rewarded and Direct Hire.
• Participate in and drive culture related initiatives in collaboration with the culture committee.
• Support the HR Director in any ad-hoc HR related issues and participate in special projects as required.

Learning & Development

Championing the L&D strategy and working effectively with business units to establish and execute best in class development programmes aimed at strengthening our succession planning objectives.

• Working directly with Departments and Line Management to help identify, agree and prioritise development interventions and initiatives which align to the objectives of the Academy of Excellence.
• Be accountable for the co-creation and execution of training content through effective needs-analysis, blended learning design and training delivery methods in meeting the annual objectives.
• Drive the Graduate Programme for Head Office, supporting the HR Director with the execution of plans and ensuring best in class programs which align with the KPIs of the Academy of Excellence.
• Support and champion our learning culture, encouraging learners and managers to self-serve our learning offerings as they learn to use our 70:20:10 approach to their learning.
• Assist with the design and facilitation of a range of learning interventions which offer onsite and remote teams equal opportunity for development, including our core programmes such as Induction and Onboarding and Management Essentials Programmes.
• Maintain and create content for our LMS platform (TalentLMS); sharing, publishing, co-creating videos/screencasts and other relevant materials for learners, archiving old content, providing analytics on engagement and presenting opportunity for continuous improvement.
• Liaising with the wider HR Team and others to share insights, lever opportunities for collaboration and deliver a approach to functions/teams that are aligned to our organizational values.
• To administrate the logistics for key learning and development programmes including coordinating diaries, venues, materials, feedback surveys, evaluations, logging learning and carrying out data analysis etc.
• Supporting the HR Director in the maintenance of the L&D budget, keeping it up to date and managing accurate tracking.
• Championing and providing L&D advice, career and development to colleagues.
• Maintaining knowledge of developing trends and technologies in L&D and being the subject matter expert to key stakeholders and the wider HR team.
• Continue to drive and oversee the Learnership (Retail Department) and Graduate Programme (Head Office), developing and shaping the strategy to meet the needs of the company.
• Manage effective working relationships with any 3rd party providers.

Stakeholder Relationships:

External

• External training providers - selection, negotiation, partnering and co-creation of content
• LMS provider
• Providers of the Learnership and Graduate Programmes

Internal

• Department Heads
• Line Management Team (Senior Leadership)
• Wider HR team including Global HR Team

Disciplinary Support Team

• Support and function in Chairperson capacity when required for Retail

Personal Characteristics

• Excellent interpersonal and communication skills - able to influence and communicate clearly at all levels, and across all departments.
• Proactive attitude and ability to identify project opportunities, propose them and complete them.
• Methodical and structured approach to tasks.
• Able to set priorities and clear targets.
• Have a client service approach.
• High sensitivity to the confidential nature of the work; and
• Able to grow with the level of responsibilities and with the size and structure of the business.

Skills and Knowledge

• Advanced knowledge of Word, Excel, PowerPoint, Visio and content creation tools.
• Understanding of relevant HR legislation and best practices.
• High calibre of professional interpersonal skills, with excellent analytical, conceptual, and communication skills (both oral and written).
• Performance driven, tenacious and goal orientated.
• Strong communication internal influencing skills.
• Able to set priorities and clear targets.
• Well-organized and ideally with project management experience.
• Capable of managing numerous projects at once in a high-paced environment.
• High degree of flexibility; and
• Able to grow with the level of responsibilities and with the size and structure of the business.

• Tertiary Education degree or currently studying towards (in pursuit of a Human Resources, Training and Development designation is preferred);
• A minimum of two years working experience, preferably in a multinational FMCG or Retail environment.

Lindt and Sprungli (South Africa)