Job Description

DUTIES AND RESPONSIBILITIES INCLUDE:Learn the business operations and understand how all the systems interact with the databases. To be part of the team responsible for supporting the business server environments Assist in the maintenance of current databases, balancing checks and month-end procedures Rolling out of new databases Clearly document the resolution of all issues for distribution to the client and internal staff Recreate the issue, or provide guidance, to the Development team for further analysis Effectively communicate with various staff levels (e.g. clerk, management, technology, etc) at our client site to understand and resolve issues. Support Analyst will also be responsible for the testing of any applicable coding changes The Support Analyst should be able to independently work on their assignments and follow them through until completion Operate within the terms of the Service Level/Maintenance Agreement that exists between our Client and its Customers. Assist data-analyst with various data and reporting requirements Promptly communicate project status and issues to your manager Handle multiple issues and the dynamics of reprioritization due to evolving production critical issues May be required to provide training to Business Users relating to new functionality and / or features Maintain new legacy database in terms of: Performance Archiving Capacity planning Integrity SecuritySkills and Abilities Numerical skills; telephone skills; excellent computer literacy skills. Administrative skills and abilities Excellent communication skills Ability to follow specified procedures in the completion of their duties The ability to present themselves and the Company in a professional manner Trustworthy; reliable; good team player with great interpersonal / Social skills. Uses ones initiative to solve various problems Team Player with a positive and friendly disposition and a hands-on leader Ability to work under pressure An avid appetite to achieve optimal performance in all aspects of the IT core responsibilities Pro-active approach to maintenance and administrationAdditional Requirements: Will be required to work after hours May be required to work weekends and/or public holidays Will be required to travelExperience/Knowledge and Qualifications required: Windows 2000/XP/2003 Administration Sound working knowledge of MS Windows 2000/XP/2003 operating systems Knowledge of the functionality/modules in Axapta will be an advantage Valid Drivers License Server Hardware and Related Software IP Telephony Servers Raid Storage - SAN VMWARE Microsoft Active Directory Mail - Exchange Server 2003, 2008 Local Area Networking and Wide Area Networking Networking Security and policies DNS, DHCP, ISA Server DNS, DHCP, ISA Server UPS & Generator Cisco Routers, Switches, Wireless, VLAN Cisco Routers, Switches, Wireless, VLAN Monitoring of Telecommunications, Bandwidth Utilisation Monitoring of Antivirus and Related Security - (SentinelOne) experience preferred Advanced working knowledge of Microsoft Office ERP system and Data integration solutions (Dynamics AX) experience preferred. POS experience an advantage.

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