Job Description

Account Manager - Customer Service, Driver Management, and Operations

Overview:

The Account Manager is responsible for overseeing customer relationships, managing driver

operations, and supporting efficient service delivery. This role requires a strategic, hands-on

approach to ensure seamless operations, maintain driver engagement, and enhance customer

satisfaction. The ideal candidate will excel in communication, problem-solving, and

organizational skills while ensuring high levels of efficiency and compliance.

Key Responsibilities:

Driver Management & Operations

Oversee and manage driver performance, ensuring adherence to company policies, safety regulations, and operational standards. Monitor driver compliance with legal and company requirements, addressing any issues promptly. Build and maintain strong relationships with drivers to enhance retention, engagement, and job satisfaction. Coordinate driver assignments and optimize routes for efficiency and cost-effectiveness. Manage driver recruitment, including testing, onboarding, and performance evaluations. Address driver concerns and provide solutions to improve overall job experience.
Customer Service & Account Management

Maintain long-term relationships with clients by understanding their needs and providing tailored solutions. Track and analyse customer feedback to improve service quality and business offerings. Collaborate with internal teams to ensure timely and effective problem resolution. Maintain accurate records of customer interactions, agreements, and service details.
Order & Fleet Management

Oversee order processing and fulfilment to ensure timely and efficient service delivery. Coordinate with logistics and operations teams to maintain optimal fleet performance. Manage vehicle utilization, availability, and maintenance schedules. Implement data-driven strategies to improve fleet efficiency and reduce costs.

Skills & Qualities:

Strong Communication & Interpersonal Skills: Ability to interact effectively with drivers, customers, and internal teams. Problem-Solving Abilities: Proactively address challenges and implement solutions to improve efficiency. Data-Driven Mindset: Track and analyse key performance metrics for continuous improvement. Ability to Multitask: Manage multiple accounts, driver assignments, and customer interactions simultaneously. Customer-Centric Approach: Prioritize customer satisfaction and service excellence. Self-Driven & Proactive: Take initiative and work independently while also collaborating with a team. Adaptability & Resilience: Thrive in a fast-paced, dynamic work environment. Strategic Thinking: Contribute to operational improvements and service excellence.
Job Type: Full-time

Pay: R10000,00 - R15000,00 per month

Experience:

Key account: 2 years (Preferred)
License/Certification:

Drivers License (Required)
Willingness to travel:

25% (Required)
Work Location: In person