Job Description

We are seeking a detail-oriented and proactive Junior Process Analyst to join our Process Optimization team. The successful candidate will assist in:

• Deriving and documenting detailed work instructions (Standard Operating Procedures) from defined Business Processes.
• ...

POSITION INFO:We are seeking a detail-oriented and proactive Junior Process Analyst to join our Process Optimization team. The successful candidate will assist in:

• Deriving and documenting detailed work instructions (Standard Operating Procedures) from defined Business Processes.
• Analysing, improving, and streamlining our business processes to enhance efficiency and customer satisfaction.

This is an excellent opportunity for someone looking to grow their career in a dynamic and innovative digital environment.

• Bachelor's degree in Business Administration,

, Information Systems, , or a related field. * 0-2 years of experience in process analysis, business analysis, or a related field (internships and academic projects are considered).

• Strong analytical and problem-solving skills.
• Proficiency in process mapping and analysis tools (e.g., ARIS, Microsoft Visio, Lucid chart).
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team environment.
• Attention to detail and organizational skills.

Process Analysis:

• Assist in analysing existing business processes and workflows to identify inefficiencies and areas for improvement.
• Document current processes using, BPMN and UPN process maps.
• Document detailed Standard Operating Procedures (SOPs) for as-is processes.
• Validate SOPs with SMEs and Product Owners.
• Classify and publish SOPs to the Banks defined repository.

Process Improvement:

• Work with senior analysts to identify process improvement solutions.
• Assist in designing and testing new processes, and monitoring their effectiveness post-implementation.

Stakeholder Collaboration:

• Collaborate with various departments to gather information, process and activity details, and understand process challenges.
• Communicate findings and recommendations to stakeholders clearly and effectively.

Reporting and Documentation:

• Prepare reports and presentations on process improvement findings and recommendations.
• Maintain accurate and up-to-date documentation of process changes and improvements.

Continuous Learning:

• Stay updated with industry trends and best practices in process analysis and digital banking.
• Participate in training and development programs to enhance skills and knowledge.

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