Job Description

Electrum is the next-generation payments technology company that provides cloud-native software to optimise the processing of financial transactions. Since 2012, we have established ourselves as a respected payments technology partner through our deep expertise and track record in delivering trusted enterprise-grade payments solutions.



We've built a reputation in providing solutions for high-volume, low-value payment schemes and services that enable our clients to deliver to their customers at scale. We love that the projects we work on touch the lives of millions of South Africans daily, making a real difference.

We hire the best of the best and we offer great opportunities for personal growth and career progression.

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The Role

Provide first-line technical support to Electrum's clients via phone, email, and our ticketing system. Troubleshoot and resolve technical issues related to VAS and payment processing, escalating complex problems to senior engineers as needed. Contribute to the development and enhancement of internal tools and automation scripts to improve support efficiency. Identify areas for process improvement and efficiency gains. Document support processes, solutions, and knowledge base articles. Participate in team meetings, training sessions, and knowledge sharing initiatives. Gain exposure to the complexities of VAS and payment processing and transaction switching within the fintech domain.
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Responsibilities

Provide first-line technical support to Electrum's clients via phone, email, and our ticketing system. Troubleshoot and resolve technical issues related to VAS and payment processing, escalating complex problems to senior engineers as needed. Contribute to the development and enhancement of internal tools and automation scripts to improve support efficiency. Identify areas for process improvement and efficiency gains. Document support processes, solutions, and knowledge base articles. Participate in team meetings, training sessions, and knowledge sharing initiatives. Gain exposure to the complexities of VAS and payment processing and transaction switching within the fintech domain.

Requirements

Must be currently unemployed. Completed a Software Engineering qualification at NQF Level 6. Strong analytical, problem-solving, and debugging skills. Excellent communication (written and verbal) and interpersonal skills. A genuine passion for technology and a strong desire to learn and grow within the fintech industry. Ability to work effectively both independently and as part of a collaborative team. Basic understanding of software development principles and familiarity with at least one scripting language (e.g., Python, SQL). Exposure to databases and API integration would be advantageous.

Benefits

A good work-life balance is very important at Electrum. To help you manage your own time and energy, Electrum offers benefits such as:

Flexibility around core working hours Daily cooked lunches and a stocked kitchen for the mid-day nibbles Team socialising, getaways, and social outings
We have created a safe, transparent environment where we know mistakes happen, and that's okay. We even have a 3 step approach to dealing with them:

Tell everyone about it Fix the mistake Tell everyone about it
You are responsible for your actions - both the successes and the failures.