Job Description

Our well prestige travel and tourism client based in Cape Town is looking for a competitive, driven, perfectionist person, who is self-motivated to reach your own, high standards.The ideal candidate must be flexible, with their own, reliable transport, since the industry is unpredictable and sometimes necessitates long, erratic hours. The candidate must have strong administrative abilities, since they will deal with many different bookings at the same time, and must be able to keep them all in order.The candidate must also be willing to take on certain after-hours stand-by duties and jump in wherever the team needs your help.Minimum requirements for the position:

• Grade 12
• Own, reliable transport
• Code B Drivers License
• Flexibility with regard to working hours
• A strong verbal and written command of English
• The ability to concentrate well and keep your focus under pressure
• Attention to detail and accuracy
• Proven computer skills
• A driven personality, with the will to do things right and meet your sales targets
• Strong administrative, organizational abilities

Advantageous for this position

• Experience in the travel-, transport- and hospitality industry
• Experience in waitressing / waitering
• Experience with a booking system of some kind
• Sales- and client service experience

Summary of main Job Functions
The main responsibility of a Consultant is to ensure that all bookings are made correctly and executed accordingly, delivering excellent service to our clients and guests. Bookings are made telephonically or via email, and accurate records must be kept. There are also some operational duties that accompany the occasional standby duty and duty weekends.Quoting and making bookings

• Action telephonic booking requests, promptly and accurately
• Provide the requested service to agents or clients specifically allocated to you, ensuring their ongoing satisfaction
• Quotes must be sent promptly, with correct rates, gathering accurate and complete information
• Except for clients with credit facilities, payment must be ensured prior to delivering a service

Waybills

• Complete waybills accurately and on time
• Attach all supporting documents to the waybills
• Make sure that all entrance fees are noted
• Ensure that any changes are communicated to- and actioned by the Operations Team

Operational

• Telephonic standby duties after hours, on certain evenings of the week

- Attend to any driver problems, queries, breakdowns and complaints received on the duty phone, until the next morning

• Duty weekends

- Despatch guides/drivers on Saturday- and Sunday mornings
- Ensure that drivers pitch up for services
- Ensure that all scheduled vehicles leave the depot on time to deliver their services, according to schedule
- Correct waybills, if last-minute changes are made during the course of the weekend
- Attend to any driver problems, queries, breakdowns and complaints received on the duty phone, during the course of the weekend (coming in to the office, if necessary)
- Correctly action any new bookings made during the course of the weekend

• Assist the Operations Team in general, where necessary

Take note: The Company's Employment Equity targets require us to appoint African applicants, since they are under-represented in our workforce. We are legally obliged to focus on that category. Only once we can prove that we went to great extents to identify suitable African candidates, may we consider candidates from other racial groups. Our EE targets dictate our appointments.

Tower Group