Job Description

For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways.Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.It's a colorful world - make your mark by joining the BIC team today.Main Purpose:Reporting directly to the Finance Manager, the successful candidate will be responsible for a crucial role in maintaining the technological infrastructure of the organization. The successful candidate is responsible for a wide array of tasks that ensure the smooth operation of IT systems. This includes installing and upgrading software/Hardware, providing systems support to staff and global IT, establishing and maintaining asset and staff security, overseeing supplier SLAs, creating activity logs for duties and maintenance. This role is hands on and requires physical collaboration with almost all team members and physical hardware onsite and remote.MAIN RESPONSIBILITIES / TASKS

• Day to Day ICT support for onsite infrastructure and Remote assets.
• Designing and implementing technology solutions that meet the needs of the organization
• Troubleshooting and resolving technical issues with computer systems and networks.
• Collaborating with the IT Department to implement new systems and processes.
• Installing computer hardware configurations and networking systems. Cisco Hardware knowledge preferred.
• Training staff on newly installed hardware and software systems.
• Training staff on an ad-hoc basis on best practice, new technology, operational system enhancements etc.
• Work effectively with 3rd party suppliers to maintain and enhance ICT systems.
• Maintain up to date and aligned assets for physical devices and software solutions.
• Support Staff on Hardware and software trouble shooting with effective and long-term solutions.
• Make use of auditing, Ticket management systems to measure and track SLA deliverables.
• Documenting work, creating reports, and maintaining records of system configurations and changes.
• Administration of windows 11, Microsoft 365, Server 2016 to 2022.
• Administration of Active directory, Azure AD and Microsoft cloud integrations.
• Administration of Hikvision NVR solutions, including physical maintenance, cabling and installations.
• Physical installation of hardware, cabling and other requirements in a manufacturing environment.
• Setting up and maintaining Assets for Staff in alignment with IT global guidelines and policies
• Monitoring and enforcing IT Policies.
• Managing a fleet of mobile devices onsite and remotely with effective support.

QUALIFICATIONS

• Relevant Information Technology, Systems Engineering, or a related qualification and 2 - 4 years relevant experience in a similar role, Manufacturing environment beneficial.
• System Administrative Experience on Microsoft systems a must.
• MCSE - Microsoft Certified Systems Engineer Beneficial.
• Working knowledge of IP based security systems.
• Working knowledge of IT servicing and collaborating in an enterprise environment.

BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.

BIC