Job Description

APPLY TO OUR JUNIOR TEAM LEADER ROLE AT MANGO5!Are you fluent in German and passionate about leading a team? Mango5 is looking for a motivated and dedicated individual to join us as a CSR Junior Team Leader - German. This is an exciting opportunity to assist in managing a team of customer service representatives and play a key role in ensuring top-quality service delivery.KEY RESPONSIBILITIES:

• Assist Leadership: Support the CSR Team Supervisor in leading a team of German-speaking CSRs, ensuring all team members adhere to service standards and meet performance goals.
• Daily Operations: Oversee daily operations, provide guidance, and help the team navigate any challenges.
• Escalation Handling: Manage escalated customer issues, offering quick and effective solutions to maintain customer satisfaction.
• Training & Onboarding: Assist in training new team members, helping them integrate smoothly into the team and become familiar with processes.
• Performance Monitoring: Track team performance and provide valuable feedback to the CSR Team Supervisor, ensuring consistent service excellence.

PERFORMANCE METRICS:

• Support the team in achieving weekly call and task completion targets.
• Ensure adherence to standard operating procedures (SOPs) and performance standards.
• Handle escalated customer issues efficiently and professionally.
• Monitor team metrics and contribute to continuous improvement in service delivery.

QUALIFICATIONS AND REQUIREMENTS:

• Fluency: Native or fluent in German and English.
• Experience: 1-2 years of experience in customer service; some supervisory or team lead experience is preferred.
• Skills: Strong communication, problem-solving, and team management skills.
• Leadership: Ability to support and motivate team members, handle escalations, and assist in performance management.

WORKING HOURS:

• Monday to Friday: 08:00 - 19:00
• Saturday: 10:00 - 14:00

REMUNERATION PACKAGE:

• Basic Salary: Market - Related
• Commission

EMPLOYEE BENEFITS: AFTER 3 MONTHS OF EMPLOYMENT

• Medical Insurance
• Home and Trauma Assist: Support services for emergency and trauma situations.
• LMS: Access to our learning platform for ongoing skill development.

WHY JOIN US?Join Mango5 and take the next step in your leadership journey! We value integrity, compassion, and excellence, providing a supportive environment where you can grow both personally and professionally. Be a key player in leading a dynamic team and shaping customer experiences.APPLY NOW:Ready to provide exceptional service and make an impact? Submit your detailed CV today! Due to high response volumes, if you match our criteria but do not hear back within two weeks, we will retain your CV in our talent pool for future opportunities.

Mango5