Job Description

The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective, and cost-conscious travel service delivery that differentiates TTS. Ensure the ongoing of all-encompassing viability of the TTS division. The consultant will need to assist clients with navigational support and technical queries with reference to the online booking system.

REISSUING, RESERVATIONS AND REFUNDS

Knowledge and able to work on the Amadeus GDS. Ability to issue full domestic reservations including hotel, car, air, transfer, B&B Restaurants, group bookings, catering and conferences etc. Ability to accurately complete domestic reissues. Ability to complete all refunds accurately. Ensure corporate fares are utilized. Limited QC rejections.

POLICIES AND PROCEDURES

Alignment to all TTS polices/procedures found on Dashboard. Fully conversant with the paperless procedure.

STANDARD OPERATING PROCEDURES (SOP)

Full alignment to the TTS Standard Operating Procedures Full understanding of the SOP manual especially the Travelit SOP procedures such as monitors, queues, online support etc.

PREFERRED PARTNERS & CLIENT'S PROFILES

Fully conversant with preferred partners both of TTS and the Ability to update all travellers' profiles client.

INTER-DEPARTMENTAL RELATIONSHIP

Attendance of company meetings and functions/team building. Building and maintain multi- level relationship within TTS. Networking at industrial related events. Team player.

CLIENT SATISFACTION AND RELATIONSHIPS

Understanding and adhering to the clients' travel policies and procedures. The ability to advise the solution to the problem. A client centric mentality, with consistent extra mile service. Ability to build relationships with TTS clients. Immediate attention to any client complaint. Adhere to TTS /client turnaround times.

Minimum Requirements:

Matric/Grade 12. Travel Diploma. Minimum of 2 years of experience with at least 1 year being in a junior role in a travel company.
Job Types: Full-time, Permanent

Ability to commute/relocate:

Pretoria, Gauteng 0185: Reliably commute or planning to relocate before starting work (Required)
Education:

Diploma (Preferred)
Experience:

Travel Consultant: 2 years (Required)
Location:

Pretoria, Gauteng 0185 (Preferred)
Work Location: In person