Job Description

We Go Places! How about you?Job Grade: 20
Location: Johannesburg
Function: Commerce
Sub Function: Commerce - Sales - Off Trade
Type of Contract: Permanent
Reference Number: 114727
Closing Date: 09/07/2024Purpose of the job:The main objective of the Key Account Manager is to manage Key Accounts Customer(s) in order to achieve designated sales targets through the implementation of appropriate and unique strategies for these key accounts.Key Responsibilities:

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.

• Acquire a thorough understanding of key customer needs and requirements.

• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.

• Ensure the correct products and services are delivered to customers in a timely manner.

• Serve as the link of communication between key customers and internal teams.

• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

• Play an integral part in generating new sales that will turn into long-lasting relationships.

• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

• Apply the key elements of channel, category management in terms of continuously enhancing supply and retailer and manufacturing relationships, meeting consumer needs smarter and faster in such a manner that it would maximize financial returns.

• Develop and implement the most effective consumer touch points and the resulting cost efficient communication mediums for the brand to influence its consumers (ATL, POS, ROI, Sponsorships, Events, brand home)

• Manage Customer P&L and grow account profitability

Grow market share

• Serve as the single point of contact to coordinate interaction between all functional areas within Heineken Beverages and their counterparts within the Group Account.

• Analyze and interpret business information including legal parameters and governance requirements.

• Follow Heineken Beverage's policies and procedures and identify opportunities for continuous improvement

Job Requirements:

• Relevant tertiary qualification i.e National Diploma/Degree is needed for the role.

• Minimum of 5 years market experience in Key Account, Business Management, Revenue Management, Channel Management and/or Financial Management; within a FMCG company would be a preference.

• Sound knowledge of Group Account/Key Account practices and procedures.

• Successful track record in relationship management.

• Proven track record with sizable portfolio

• Above average business acumen, commercial accounting and profitability management skills

• Competent in the use of MS Office (Outlook, Word, Excel, Power Point) will be advantageous.

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

Heineken