Job Description

Job description:1. Manage Client Relationships
xefx81xb6 Update clients daily on the status of their shipments and ensure timeous response to emails
and queries.
xefx81xb6 Liaise with clients at every level, i.e. transport allocations, vessel bookings, warehouse updates,
vessel updates, rate requests and any other issues or requirements pertaining to shipments.
xefx81xb6 Maintain client relationships through regular and professional communication.
2. Administration
xefx81xb6 Ensure all files and jobs are created timeously with all relevant information captured on the
system.
xefx81xb6 Ensure all instructions are completed with all the necessary requirements received and sent out
timeously to all relevant parties.
xefx81xb6 Arrange accurate and complete documentation at every required stage.
xefx81xb6 Ensure cargo allocations are checked, and correct corresponding customs documentation is
received or issued.
xefx81xb6 Ensure all reports are checked for accuracy and any inconsistent information is queried and
investigated.
xefx81xb6 Ensure client invoices are checked and invoiced timeously, and the correct rates have been
charged.
xefx81xb6 Ensure supplier invoices are checked and costed timeously, and the correct rates have been
charged.
3. Logistics Management
xefx81xb6 Plan and coordinate transport and bookings with nominated transporters.
xefx81xb6 Ensure all tracking of trucks / containers / vessels is checked and monitored daily. Any delays
must be queried or addressed.
xefx81xb6 Liaise with border clearing agents and ensure all documentation and instructions have been
provided to avoid delays.
xefx81xb6 Ensure warehouses and delivery points are updated on expected cargo arrivals and dispatched
within a reasonable timeframe.
xefx81xb6 Monitor and communicate with transporters and warehouses regularly to ensure any delays or
potential issues are dealt with timeously.
xefx81xb6 Process Import and export clearances for all assigned shipments.
4. Processes and Procedures
xefx81xb6 Ensure all company and department specific policies and procedures are deployed throughout
your area of responsibility.
xefx81xb6 Ensure all instructions from line manager are followed & all salesforce requirements are met.Requirements:At least 3 years relevant experience in our specific industry (Seafreight Imports / Exports dealing with
containerised and breakbulk cargo, local and cross border road transportation)
Good time management skills
Accuracy and efficiency
Ability to work independently and within a team
Sound knowledge of Microsoft Excel
Salesforce Systems Knowledge (would be beneficial)
Matric (industry relevant qualification would be beneficial)

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