Job Description

This role is responsible for the management of sales and relationships with allocated key accounts and for creating long-term relationships with the portfolio of assigned clients and growing the overall business.This role is based in the Northern Cape, KathuResponsibilities:Attending to member, HR, Union, and other requests via telephone, email and on confirmed visits to clients i.e.:

• Account/claim queries (rejections, short paid, unpaid etc.)
• Specialist and hospital authorisations, disease management inquiries
• Acute, OTC, TTO, and chronic medication
• Adding of dependents, card requests, change of option, change of personal information, new applications, reinstatement of dependents etc.
• Product and benefit confirmation
• Continuous member, HR, Union, and other education
• Other medical aid-related concerns or issues

Build and maintain relationships with all stakeholders:

• Create new lasting relationships based on trust

Planning monthly schedule:

• Refer to the yearly plan as a guide to set monthly/quarterly schedules
• Send invitation to client with proposed date and time (visit +/- 2-3 hours depending on size of client), confirmed appointments form part of monthly schedule
• Ensure all necessary information is available for visit i.e. tax certificates, membership certificates, outstanding feedback on queries, medicine bags and refills, etc.
• Distribute medicine bags and refills to members on the anniversary date of their employer
• Requests from employers, HR, Union to attend Info sessions, mass meetings, union meetings operation meetings or inductions form part of monthly schedule
• Submit monthly schedule together with budget request to GM:CS for approval by the 25th of each month
• Budget payments received by 1st of each month
• Send notification of visit to HR and Union or send SMS to members
• Submit all travel claims by the 10th of each month
• Complete all queries on daily work sheet and capture all interactions on Dashboard by the last working day of each month
• Courtesy visit to HR/Payroll/Employer to get confirmation of site visit sign off and to confirm if there are any queries, issues, or concerns
• Courtesy visit to shop steward to confirm if there are any queries, issues, or concerns

Business Review Planning:

• Prepare business review reports based on monthly report
• Prepare for Area Manager meetings with Key Accounts Managers to report on key accounts to inform main account holder
• Remain abreast of what is happening in department and industry

Facilitation of Wellness days :

• Send an application for wellness day to client
• Confirm dates and times
• Get the necessary promotional and marketing material
• Preparation and setting up

Facilitation of Soccer Tournaments and PR Events:

• Submit a request for approval
• Confirm dates and times
• Get the necessary promotional and marketing material
• Preparation and setting up

Open Period and Year-End Revision:

• Start setting up dates for client visits to do YER after the Schemes benefit launch
• Prepare in conjunction with brokers
• Request increased times from clients
• Set up mass presentations and one-on-one sessions

New Business:

• Focus on growing the business
• Conduct presentation to prospective clients
• Follow through to signing an employer agreement

Miscellaneous:

• Quarterly ordering of magazines for distribution to employers, members, doctors (GPs, Dentists, Optometrists), hospitals
• Weekly administration
• Following up on outstanding queries
• Logging queries onto the Dashboard
• Responding to emails
• Office maintenance i.e. as needed supplies, cleaning, and utensils

Resources:

• Universal Portal for list of network providers
• Universal Healthcare call centre
• Pharmaceutical Department
• Hospital Management & Ambulatory Services
• Disease Management
• Active Disease Management
• Membership & Claims Department
• HR from Employer Groups
• Mediscor, Medikredit, Medipost
• Dashboard
• Company Car and Cellphone
• Correspondence Agent

Qualifications and Requirements:

• Matric
• A tertiary qualification in business administration, or a related field
• 3-5 Years work experience and understanding of Medical Aid or Healthcare Industry or experience in a similar role.
• Valid drivers license
• Effective and excellent communication skills (Verbal & Written) Expediency
• Flexibility
• Friendly and diplomatic
• Good negotiation skills
• Independent thinker
• Knowledge retention
• Leadership
• Organized
• Public speaking
• Presentation skills
• Quality
• Relationship savvy
• Results-oriented
• Strong interpersonal skills
• The ability to generate ideas
• The ability to prioritise and manage several different tasks at once
• Active team player
• Appetite for Learning
• Attention to detail
• Business acumen
• Calm under pressure

Desirable Qualifications:

• Business Degree
• Additional certifications in customer relationship management, or related areas

Candidates that meet the criteria may apply via this portal or via www.mnarecruitment.com
Should you not receive feedback within 7 days, please accept your application as unsuccessful

MNA Recruitment