Job Description

To drive business development and growth opportunities through dedicated customer-centric service delivery. You will be responsible for maintaining a holistic and continuous focus on service excellence; and will be accountable for identifying and nurturing business development opportunities with existing Key Client/s.

Requirements

Development and implement a customer-centric business development strategy Set ambitious objectives and drive results through effective teamwork ensuring achievement of KPIs Lead the service team in delivering excellence in customer-centric service Revenue management and forecasting on a regular basis (weekly, monthly and quarterly) Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization Continually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions Effectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolution Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company products and services. Working with Marketing team at both Mondia and Telco to successfully launch digital marketing campaigns Ability to travel regionally and internationally as and when required

Core Competencies

Excellent knowledge of the Telecom Operator landscape


Strong communication skills with a client-centric approach to solution-selling


Ability to influence and effectively articulate a value proposition


A proven track record of structuring and managing complex negotiations to successful closure and execution


Strong analytical skills and previous experience with revenue forecasting


Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and Salesforce

Behavioral Skills

Attention to Details


Accountability and Ownership


Good organisational and time management skills


Self-motivation


Relationship Building


Flexibility


Problem Solving


Balanced Decision-Making


Planning and Organizing


Cultural Awareness


Stress Management


Leadership

Technical Competencies/Skills

Strong understanding of MS Office

Education

Degree in Marketing Management and/or Digital Communication

Experience

Minimum of 4 years working experience in digital tech with proven track record as Account Manager (ideally within a Technology Content & Information service provider)

Benefits

Pension Fund


Medical Aid