Job Description

Position summaryIndustry: FMCG & Supply ManagementJob category: Other: FMCG, Retail, Wholesale and Supply ChainLocation: Cape TownContract: PermanentRemuneration: Market RelatedEE position: YesAbout our companyClicks GroupIntroductionWe are seeking to appoint a Key Accounts Coordinator (Pharmacy) - Western Cape. The candidate will report into the Regional Key Accounts Manager and the role will be based in our United Pharmaceutical Distributors (Montague Gardens) Distribution Centre.Job descriptionJob Purpose:To provide support to the national and regional key account managers, by coordinating and organizing all critical functions linked to the service level agreements within the Clicks / Hospital / Link channel, in line with the UPD strategic and Group objectivesKey Performance Areas:xc2xb7 To efficiently offer support to the Regional Key Account team, communication and correspondence with key stakeholders, as well as the efficient delivery of any other relevant tasks as and when required, in order to provide the necessary support to the Key Accounts Manager in a professional mannerxc2xb7 To assist in managing inventory levels by compiling daily stock reportsxc2xb7 To manage, resolve and provide feedback on day-to-day customer and client care queries on time using identified business tools / email (collection, delivery and non-delivery issues).xc2xb7 To liaise, co-ordinate and follow up on special customer deliveries.xc2xb7 To generate, compile and distribute reports and stats when required.xc2xb7 To liaise with customers on orders, as well as create and circulate to the relevant departments.xc2xb7 To proactively identify areas within UPD where process efficiencies can be improved and provide solutions to consistently reduce costs.xc2xb7 To manage day to day adhoc requests from customers (including invoices, POD's)xc2xb7 Compile KPI reports in conjunction with Regional KAM.Skills:xc2xb7 Communication skills (verbal and written)xc2xb7 Presentation skillsxc2xb7 Relating and networking skillsxc2xb7 Analytical skillsxc2xb7 Planning and organising (prioritisation skills)xc2xb7 Problem solving skillsxc2xb7 Customer service management MS office

• Advanced Excel and analytical skill

Knowledge:xc2xb7 Knowledge of service excellence and customer principlesxc2xb7 Knowledge and understanding of the industry (pharmaceutical / healthcare desirable)

• Knowledge of SAP IT systems

Personal Competencies:xc2xb7 Report writingxc2xb7 Delivering results and meeting customer expectationsxc2xb7 Following instructions and proceduresxc2xb7 Analysingxc2xb7 Presenting and communicating informationxc2xb7 Adhering to principles and valuesxc2xb7 Planning and Organisingxc2xb7 Ability to work under pressure and respond to requests timeouslyMinimum requirementsMinimum Education & Qualification:xc2xb7 Matricxc2xb7 Post matric certificate/qualification in administration/customer care (desirable)xc2xb7 Nursing experience would be advantageous (hospital key accounts coordinator)Minimum Job Related Experience:xc2xb7 2 - 3 years' experience in areas of customer care preferably with some experience in pharmaceutical/retail/healthcare.N.B: We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.

Clicks Group