Job Description

Key Accounts Manager - DBN Warehousing and Transportation ~ Sales / Marketing / Communications
Durban - KwaZulu Natal

Key Accounts Manager

Durban

Salary Market Related

Outline

Experience/Knowledge/Skills Required:

• 5-7 years working experience as a Key Account Manager (KAM) with at least 5 years in the clearing and forwarding industry.
• Key Account/Account Management experience within the Freight and Logistics Industry (Air and Sea freight)
• Current and previous operations experience is required within the Air Freight and Sea Freight industry
• Operations background would be a distinct advantage.
• Servicing & Sales, International Trade principles & practice
• Macro and Micro factors impacting the business environment.
• Understanding of statutory charges and application of revenue generating charges
• Company Standard trading conditions and liability limitations
• Terms of payment and relevant finance fees. CRM tools, INCOTERMS
• Carrier & depot conditions of trade. National currencies and international codes
• Computer literacy (Intermediate competency utilising Microsoft packages including Word, Excel, Power Point, Share Point and Outlook
• Strong verbal communication and interpersonal skills
• Strong Business acumen
• Presentation & Negotiation skills -intermediate
• Client/service orientation
• Situation analysis & problem solving
• Good Judgment & decision making
• Creative & innovative thinking
• Action & result orientation

Relevant Qualifications:

• Matric
• 1 Year Sales and Marketing related qualification (NQF Level 5)

Overall Responsibilities Include:

• Acquire new business (Only in a Hybrid Role)
• Retain and grow the current book of business
• Support credit control in the management of the clients credit application
• Client Servicing
• Record client information
• Report on Servicing Activities
• Comply with the requirements of the quality management system
• Ad Hoc

Attributes:

• Customer service orientation -Able to handle a demanding customer environment
• Good problem-solving and decision-making skills

• Strong Report writing skills
• Dynamic self-starter that works independently
• Ability to manage pressure
• Communicate well within the team and contribute to the overall success of the team
• Team player
• Adaptable within a constantly changing environment

Please Note: Should you not receive feedback within a month, please consider your application as unsuccessful.

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