Job Description

Key Accounts Manager II - Cape TownFull job description Listing reference: 017766Listing status: OnlineApply by: 10 September 2024Position summary Industry: Pharmaceutical SectorJob category: Other: FMCG, Retail, Wholesale and Supply ChainLocation: Cape TownContract: PermanentEE position: YesIntroductionAre you passionate about the funded/medical scheme sector and have experience working with either both funders or providers in the healthcare space? We are seeking an experienced, dynamic and motivated Key Account Manager to build and maintain relationships with key funder/medical scheme partners. You will identify, analyse, implement, and track new commercial opportunities for growth, working with both existing and new funder clients. Your focus on customer service, along with your understanding of the medical scheme environment and its dynamics will ensure sustained growth opportunities, in line with Clicks Group objectives and strategies.Job description Job descriptionTo build and manage existing relationships with key decision makers through frequent value-adding communication, reporting and analysis of Clicks service provision, commercial metrics and member experience feedbackTo negotiate service provider agreements with healthcare industry partners (e.g., schemes, PBMs, administrators, managed care organisations, insurance companies, employer groups, etc.)To assess, capture and explore new commercial business opportunities through the development of new relationships, as well as extracting opportunities with existing clients, in line with Clicks objectives and strategies, working in partnership with the broader Health Care teamTo track, analyse and report back on Clicks service provision performance in line with both Clicks and partners expectations and needsTrack, analyse and present on sales performance across medical schemes within Clicks environment acrossTo analyse, investigate and report on trends within the funder environment, identify commercial opportunities and implement successfullyProvide regular feedback to executive on changes in the regulatory environment that may affect Clicks or funder partnersTo ensure efficient and effective communication of Clicks benefits to partners members in conjunction with Clicks Healthcare Marketing ManagerWorking with store operations and compliance teams, creating awareness of any issues and/or new or changed services required in service provider agreements to ensure successful delivery and minimal customer impactTo network with relevant industry players and understand industry dynamics to develop new service offerings, appropriate for the Clicks environmentWork with internal departments to successfully implement new commercial opportunities Minimum requirements Minimum requirementsJob Knowledge:Essential: 3-5 years of funded healthcare industry and related regulations /actsEssential: Knowledge of Medical Aids in SADesirable: Knowledge of Pharmacy RetailJob Related Skills:Time ManagementComputer Literacy: Microsoft OfficePlanning & Organizing and attention to detailCommunication and Relationship Management SkillsNetworking skillsAnalytical Skills (advanced Excel)Entrepreneurial skills (Identifying commercial opportunities)Marketing SkillsService Delivery/Desire to DeliverTeam managementJob Experience:Essential: 3-5 years experience in the healthcare sectorEssential: 2-3 years' corporate work experienceEssential: 3 years' Customer relations experience/Corporate B2B service (not call centre)Essential: Key Account management experienceEssential: 1-2 years' solid administration experienceDesirable:-2 years Healthcare and /or Retail related work experienceEducation:Essential: 3 year Degree/Diploma in HealthcareEssential Competencies:Relating and NetworkingPersuading and InfluencingCommercial Analysis and reportingDeciding and Initiating ActionPresenting and Communicating InformationDelivering Results and Meeting Customer ExpectationsPlanning and OrganisingEntrepreneurial and Commercial Thinking

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