Job Description

The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop
solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front-runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.An exciting opportunity exists for a Key Account Manager at CIRO in Bryanston, Gauteng. The purpose of this role is to grow value, volume and profit in line with the company objectives for National accounts through the development and execution of appropriate sales strategies, to provide leadership to Customer teams, teamwork with all key interfaces, and focus on Customer Centricity.Line Manager: Sales ExecutiveJob Specification:
Key Performance Areas:Key Account Management Group Client Profitability
Improve and maintain operating profit value and operating percentage by Group Customer
Secure price increase on time and in line with the business requirements
Deliver and improve technical NSV in both Channel and Group ClientClient Relationship
Drive the formal approach to Customer Relationships at key levels with the KAM team
Identify and implement retention plans for top groups with SLA and MOU agreements
Ensure that the client brand standards are communicated and deliveredNew Business Development
Drive initiative that will ensure that lucrative National Group Business is secured
Manage the Marketing spend managed across all aspects, POS, promotions, trading terms within budgetManagement of Cost Savings initiatives
Review budget on Weekly / Monthly and Quarterly basis
Maintain costs
Identify and Manage cost saving initiatives with CustomersLead & Manage the Key Accounts Management team
Drive the team to support regions in the achievement of sales targets.
Manage the KAM teams performance and identify any training needs
Lead and steer Global principles of Lavazza (Italy)
Responsible to take global brands (Lavazza) as well as closed coffee solutions (Lavazza capsules), technical
competence and global equipment partnerships and World Class training (SCAE Specialty Coffee Association of
Europe) credentials and capabilities to specific marketsRegional & National Operational Relationship
Drive the KAM update to regions of Top Group activity with PIs and reviews
Collaborate and work with Sales Executive to deliver National Sales Targets
Regional Feedback of activity by Top Groups Subjective review each quarter by all Regional ManagerQualifications and Experience:
Matric/Grade 12 Certificate
Business Related Degree / Diploma/Qualification
8 10 years in Management role within the Key Accounts Management function
Proven experience in managing a budget
Sales systems and procedures
MS Office
Advanced selling and negotiation skills
Report writing and analysisOther requirements:
Must have Food Service / Hospitality Industry backgroundCompetencies:
Thinking Analytically
Minimising risk
Planning and organizing
Maintaining productivity
Interpreting data
Attention to detail
Seizing business opportunities
Articulating information

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