Job Description

Key Accounts Manager - MidrandFull job descriptionManaging and developing a portfolio of customers and key accounts in the territory. Achieving KPI objectives (sales, value added, accounts receivables, etc.) according to regional marketing and pricing strategy, as well as commercial guidelines. Leading for Nandos negotiation with the defined customer accounts (key and monitoring account list). Finding the best compromise between the group (Nandos), regional (SBU) and local (BU) objectives and customer needs (price, product etc). They function as the main point of contact and the trusted advisor for the key accounts, and communicate regularly with them through various channels, such as phone calls, emails, meetings, and presentations. They also coordinate and facilitate the interactions between the key accounts and the key account team and ensure that the key accounts receive the best service and support. A key account manager strives to establish rapport, trust, and loyalty with the key accounts, and to understand their challenges, goals, and feedback.Minimum RequirementsCom (Bachelor of Commerce) in Sales and MarketingBBA (Bachelor of Business Administration)BA (Bachelor of Arts) in Retail Sales and MarketingB.Sc. (Bachelor of Science) in Marketing and Management or relevant fieldDegree qualified or equivalent experienceHave a minimum of 5 - 10 years in a sales environment (Preferably in a B2B)Experience of international sales and multi-cultural environmentsShould have experience of working autonomously and working across a matrix organizationExperience and success in working independently, defining priorities, and arranging own agendaAble to travel is an essential requirement.FMCG/Manufacturing experience (5-10 years)Proven demonstrable track record in successful sales/key account management in a B2B sales environmentEnglish - verbal and written communications skills will be required at the highest level of competency for both rolesOther language according to needsComputer literate and able to use word, excel and power point to a high standard of competenceDuties and ResponsibilitiesNew Business Opportunities:Identifying new business opportunities and developing your market in close cooperation with the Head of Supply Chain and Shared ServicesDefining and implementing customer action plans for both a) existing accounts and b) with a view to developing opportunities with new customersSupporting the Head of Supply Chain and Shared Services as required for key account local sitesDriving Account Plan creation for defined customer accounts to business standardsDefining objectives with all BU stakeholders for defined customer accountsDefining and implementing customer action plans for designated customer accountsLeading contract negotiations and closing deals for designated customer accountsPlay an integral part in generating new sales that will turn into long-lasting relationshipsDeveloping and executing cross-sell and upsell strategies to increase revenue from current accounts.Conducting market analysis, analyzing competitors, and staying updated on industry developments to enhance business offeringsCustomer Performance/Satisfaction:Optimizing customer portfolio (profitability focus)Collecting and maintaining relevant customer and competitor information with a view to communicating it systematically within Nandos organisationCoordinating and ensuring resolution of customer complaints in conjunction with QA and Operations personnelTracking performance by customer, key account and product, and reporting information accurately and timely, using required tools and BU dashboardsReporting customer performance monthlyUse and apply the required tools to process; account plans, activity planning, sales funnel, reportingPrepare regular reports of progress and forecasts to internal and external stakeholders using key account metricsActs as a liaison between the customer and the company, ensuring that customer needs are met, and issues are addressed in a timely manner.Customer Retention:Develop trust relationships with a portfolio of major clients to ensure they do not turn to competitionAcquire a thorough understanding of key customer needs and requirementsExpand the relationships with existing customers by continuously proposing solutions that meet their objectivesEnsure the correct products and services are delivered to customers in a timely mannerServe as the link of communication between key customers and internal teamsResolve any issues and problems faced by customers and deal with complaints to maintain trustResponsible for maintaining strong relationships with key customers, understanding their needs, and working to meet those needsCulture and Compliance:Ensure awareness of the Nandos values and conduct business in accordanceEnsure all employees and customers are treated with dignity and respectEstablish a culture of pro-activity for HS&E and Quality awarenessLead by exampleEnsure you understand and meet all health and Safety requirements when conducting business on customer sitesYou will be required to travel to customer locations and other Nandos locations as requested/directed by your Line Manager as well as according to customers needsParticipate in AuditsUnderstand the business processesResponsible for coordinating the efforts of different departments within the company to ensure that the customer is receiving the best possible service.

JustTheJob