Job Description

IT Support Engineer (JB1513)
Alberton, Johannesburg
R25 000 – R30 000 CTC per Month
Duration: Permanent
 
Overview
The IT Support Engineer will be required to provide onsite and remote support to clients, previous experience in Server Infrastructure, Networking and Technical Support at an intermediate to advanced level is required. 
 
Minimum Requirements:
CompTIA?A+ and N+
MTCINE ( Mikrotik Inter networking Engineering)
Fortigate Firewall NSE 4-9
MCP?(Microsoft Certified Professional)
Desktop Support Technician Certifications
 
Duties and Responsibilities:
Deliver both onsite and remote support for 365 OS and Windows software and applications
Proactively monitor device status through central monitoring system and provide correct actions
Administer Active Directory, Terminal Services, Office 365 Office & Application, Anti-Virus and Data Back Ups 
Implement Win Servers, Workstation , Printers , Network Routers & Switches , IP Phone  and Wi-Fi Access Points
Provide 3rd party vendor management as IT Administrator on various, accounting, ERP, CRM, T&A Applications
Perform periodic maintenance on servers, workstations, switches, routers, switch and other end point devices
Meet the required service level turnaround times as requited and escalate problematic requests
Communicate efforts with the user throughout the request time lines
 
Networking:
UTP Cable Termination, Patching, Configuration, and Testing
Troubleshoot internal and external (LAN /WAN) IP connectivity
Branded Firewall policy configuration and firmware updates
Branded Network switches port configuration and firmware updates
Configuring Virtual LANs, SD-WAN and IP Sec Tunnels
Implement hardware, routers, switches, firewalls
 
Server Infrastructure:
Implement /Configure/Maintain/Administer Enterprise applications (Active Directory, Exchange, Veeam, VMware, ESET etc.) hosted on Windows Server Operating Systems and test operational functionality.
Windows Server 2012 R2/2016/2019 (GPO's, DHCP, DNS, TCP/IP).
 
Administrative
Log service request within central service software system
Close completed service and update notes
Maintain accurate time sheets for support billing
Design hardware and software solution with sales account managers
Demonstrate technology technical features and functions

Skills Required