Job Description

Customer Service Agent (JB3062)
Brackenfell, Cape Town
R12 000 – R20 000 depending on experience
Permanent
 
We are assisting our client in sourcing Customer Service Agent to assist their team in streamlining their customer service department. The successful candidate will be the first point of contact for their customers, managing tickets and ensuring that their ticket SOP is met. The candidate should have 2 to 5 years of freight-specific experience and a good knowledge of customs processes. The candidate should be able to hit the ground running and have experience managing tickets, following up on deliveries, assisting with bookings, and liaising with suppliers.
 
Minimum Requirements:
2 to 5 years of experience in a customer service or logistics role
Knowledge of customs processes preferred
Experience managing tickets and following up on deliveries
Strong communication skills, both written and verbal
Strong time management skills
Confident and self-driven
Strong leadership qualities
 
Duties and Responsibilities:
Act as the first point of contact for our customers
Manage tickets, ensuring that the ticket SOP is met
Follow up on deliveries and liaise with suppliers to ensure service levels are upheld
Assist with bookings and special instructions
Capture collections from the previous day
Handle telephonic queries and assist with quotes
Assist with data capturing and generating reports
Streamline our customer service department
Utilize Parcel Perfect, Microsoft Office (especially Excel), and a ticketing system (preferably Zoho)
 
Please email CV to recruit@kontak.co.za and quote JB3062 in the subject line
For full JD & to apply online https://www.kontak.co.za/vacancies.php   

Skills Required