Job Description

Snr Collections Manager JB905
Durban
Market Related
 
The role primarily focuses on strategic leadership direction for Collections and Credit to ensure sustainable delivery of strategic and operational objectives across the credit and collections life cycles. Thriving under pressure and taking pride in maintaining high levels of performance, he/she should enjoy a fast-paced, professional environment.
 
Experience required

 
Relevant tertiary Education
Extensive financial services collections and credit experience, experience in a senior leadership role preferably at a financial services institution
Experience in managing a collections team (soft and hard collections) with the ability to establish and maintain an efficient and productive working environment based on continuous and effective staff communication
Collection’s strategy experience with direct experience in a customer service environment and ability to take full accountability for the end-to-end collections and credit processes
Knowledge of general principles and techniques of collection work; legal requirements for collection of delinquent accounts; best practices and procedures
Strong quantitative skills
Experience working within a compliance regulated environment
Strong customer service experience
Excellent excel skills, knowledge of credit bureau datasets, NCR regulations and collections technologies
Previous essential experience at a financial institution or large credit retailer
 
Key Responsibilities
 
To formulate the collections and credit strategies, translate into key objectives and ensure successful implementation across the 2 departments.
Set up and implement best practice processes and frameworks regarding credit and collections policies and activities
Partnering with key internal stakeholders to ensure optimal delivery from the 2 departments
Ensure overall legislative policy and compliance
To ensure effective resource management, cost control and budget management
Be responsible for the management and development of the collections team ensuring a happy and successful working environment
Take ownership for the collection efforts of the debtors’ portfolio to reduce the number of overdue accounts and to minimise defaults
Ensure key performance of SLAs are maintained across the collections team
Leverage your expertise and experience when managing this book to improve collections rates
Maintain the integrity of the data and leverage technology for best purpose collections
Develop and maintain operational dashboards
Develop and maintain effective incentive strategies for Collections Team
 
Measurement criterion

 
Implementation and operational efficiency of collections process, as measured through collection rates and performance of the debtors’ book
Improved debtors’ portfolio health through collections targets (% arrears, defaults and engagement effectiveness)
A happy, healthy and high-performing collections team measured against development goals, wellness and happiness indicators
 
Skills required

 
People management and day to day motivation and effective leadership
Team player with the ability to establish positive working relationships across various functions.
Driven, energetic and ambitious and not afraid to get your hands dirty. You have strong attention to detail, and the ability to switch between the big picture and day to day operations
Target focused with strong control over SLA and metrics management
Biased to action; create ideas, think outside the box, be a problem solver and solution finder, be proactive, use initiative to develop and improve existing processes
Able to diagnose issues, find the necessary data, analyse the alternatives, and engage in a methodical problem-solving process
Aligns and prioritises actions and resources in advance to achieve the best possible outcomes
Resilient, gets things done, adaptable to change, huge capacity for hard work in a fast-paced environment
 



 

Skills Required