Job Description

First Line Support Consultant (JB4609)
Fourways, Johannesburg
R12 – 15 000 CTC per month
Permanent

Are you a tech-savvy First Line Support Consultant with experience in 365 administration experience looking for a company that invests in upskilling their staff, then look no further. Join our client's South African team in Johannesburg and learn, grow and form part of a dynamic team!

Minimum Requirements:
A+ Certification
2 years experience in a tier 1 support role
Microsoft 365 administrative experience is essential
Studying toward or certified in Microsoft 365 Endpoint Administrator Associate or Microsoft 365 Administrator Expert (advantageous)
Mac and Windows OS experience essential
Excellent communication and interpersonal skills
Strong problem-solving ability
Detail-orientated and driven
Valid driver’s license and own vehicle

Duties and Responsibilities:
Provide first-line support via phone, email, or in-person (travel to client site) for IT-related issues.
Identify, diagnose and troubleshoot issues with hardware, software, and network connectivity.
Escalate more complex issues to Level Two support or appropriate IT personnel
Assist with software installation, upgrades, and patch management of Microsoft Office, antivirus software, etc.
Set up user accounts, email accounts, and access permissions in Active Directory, Office 365, etc.
Log support tickets, resolutions, and troubleshooting procedures in the helpdesk system, for accurate and up-to-date record keeping
Always be willing and eager to learn, upskill and qualify in the required Microsoft Certifications

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.

Skills Required