Job Description

Student Customer Service Officer (JB2377)
Gardens, Cape Town
R6000 per month
Fixed term contract – Candidates should be available to start immediately
Academic Administrators are responsible for the administrative tasks associated with the programmes that are offered on the campus. Aligned to policies and procedures, the Academic Administrator provides both administrative and functional support to the Head(s) of Department and Lecturers with Programme Coordinator role within a department to ensure quality programme delivery and a quality student administrative service and experience
 
Educational Requirements:
Min requirements of Grade 12 but a post school qualification advantageous
Previous Customer Service/Telesales experience would be an advantage
6 Months to 1 years proven experience in academic and programme administration
MS office proficient: Office 365, MS Outlook, MS Word and MS Excel
 
Duties and Responsibilities:
Administration of the student onboarding process. From application to registration, enrolment and orientation
Academic department administration student records, academic reports and certification/graduation
Student success and retention including student query management and resolution
Programme facilitation, including assessment administration, materials, textbooks and resources
Student and lecturer surveys and feedback per programme
General administrative tasks
 
Please email CV to recruit@kontak.co.za and quote JB2828 in the subject line
For full JD & to apply online https://www.kontak.co.za/vacancies.php

Skills Required