Job Description

Customer Success Specialist (JB4436)
Remote, for applicants living in South Africa
R25 000 - R30 000 per month
Duration: 3-month contract as an independent contractor, with the possibility of becoming remote.

Overview
Our client manages an innovative software solution to help clients manage their businesses more effectively. They are looking for a self-disciplined and personable Customer Success Specialist to join their growing team. This new role within the company is crucial in helping their clients successfully integrate and optimise their SaaS platform to meet their needs.

The ideal candidate will possess excellent communication skills, a strong technical aptitude and a genuine passion for helping others.

Please note, that this role is a fully remote 3-month contract, with the possibility of becoming permanent. Full remote setup, with reliable wifi and load-shedding back up is not negotiable.

Minimum Requirements:
Exceptional verbal communication skills.
Comfortable with using and explaining technical tools.
Proficient in problem-solving and able to think quickly.
Friendly and professional demeanour, with the ability to build rapport with clients.
A reliable computer with a high-quality video camera and a professional background.
Availability to conduct 20-30 minute calls throughout the day, based on client needs.
Previous experience in customer support or customer success roles.
Familiarity with CRM and business management software.
Ability to manage multiple tasks and clients simultaneously.
Strong organizational skills and attention to detail.

Duties and Responsibilities:
Conduct personalized one-on-one video calls with clients to offer support and guidance.
Assist clients with technical support, platform implementation, and optimization.
Provide insights and best practices to help clients maximize the benefits of the Flozy platform.
Address client concerns promptly and effectively to maintain high levels of customer satisfaction.
Collaborate with internal teams to share client feedback and contribute to product improvements.

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
 

Skills Required