Job Description

FOH Manager (JB4317)
Norwood, Gauteng
R15 000 to R25 000 a month
Permanent

A vibrant restaurant is looking for a FOH Manager to join their Team. as the FOH Manager you will be responsible for all Front of House activities, including Guest Service, Reservations and dining Room operations.

Minimum Requirements:
At least 5 years of experience in a supervisory or managerial role in the hospitality industry
Strong leadership skills with the ability to motivate and manage a diverse team
Excellent communication and interpersonal skills
Proficiency in Microsoft Office Suite and point-of-sale (POS) systems
A diploma or degree in hospitality management or a related field is preferred but not required

Duties and Responsibilities:
Supervise and coordinate all front of house activities, including guest services, reservations, and dining room operations
Train, mentor, and supervise front of house staff, ensuring exceptional customer service standards are met at all times
Develop and implement standard operating procedures (SOPs) for front of house operations, including reservation management, seating arrangements, and guest interactions
Oversee the reservation system, ensuring accuracy and efficiency in bookings and seating arrangements
Handle guest inquiries, comments, and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction
Monitor dining room cleanliness, ambiance, and overall appearance, ensuring compliance with hygiene and safety standards
Collaborate with the kitchen and back of house staff to ensure smooth coordination of food and beverage service
Manage inventory and stock levels of front of house supplies, such as menus, condiments, and tableware
Conduct regular staff meetings and training sessions to communicate updates, reinforce standards, and address any issues or concerns
Monitor and evaluate staff performance, providing feedback, coaching, and performance appraisals as needed
Assist with scheduling, payroll, and other administrative tasks as required
Stay updated on industry trends, customer preferences, and competitor activities to identify opportunities for improvement and innovation in front of house operations

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
 

Skills Required