Job Description

IT Helpdesk Team Leader (JB3948)
R40 - 60 000 per month
Johannesburg, Gauteng
Duration: Permanent

Our client offers specialized software solutions and administrative support to healthcare professionals throughout South Africa.

The role entails taking a leadership position to oversee the operational aspects of the helpdesk call centre. Ultimately you would be responsible for onboarding new partners, facilitating training sessions, providing internal IT assistance to staff, undertaking comprehensive system analyses, and conducting inquiries and resolutions.

Requirements:
Ideally, qualified with a Degree in information systems, support centre certifications, A+, N+ and intermediate level SQL.
Extensive expertise in business processes, demonstrating the ability to swiftly grasp and troubleshoot inefficiencies within client business practices.
Robust technical proficiency in software fault-finding investigations, with a focus on advanced analysis in SQL databases.
Accumulated a minimum of 5 years of hands-on experience in application support within a medical software applications environment.
Demonstrated proficiency in intermediate/advanced SQL queries, along with expertise in investigations and analytics.
Proficient in project management, adept at scheduling, and skilled in coordinating teams.
Experienced in software setup, installation, and user training.
Highly proficient in computer application technology, with a focus on Microsoft 365, SharePoint, and OneDrive.
Possess advanced skills in remote monitoring, support, investigation, and administration.

Duties:
Manage the overall support desk including the support agents, development schedules, actions and client feedback ensuring service quality complies with policies, procedures and standards.
Head up projects and rollouts.
Ensure that on-site support, training and implementation are carried out effectively and meet client expectations.
Construct and analyse complex/advanced SQL queries; perform in-depth data analysis.
Software installation and training.
Write specs documents for new development requests/changes, user manuals and support process flow and audits.
Application testing for version release.
Assume the POPIA and POPPI deputy compliance roles.
POPIA Deputy/Information Officer Deputy POPPI compliance officer.
Create new reports on Microsoft Report Builder servicing both company and client operational and analytical needs.
Ensure data retention policies are adhered to.
Maintain and update asset register.


Please email your full comprehensive CV to resumes@kontak.catsone.com and quote JB3948 in the subject line
For full JD & to apply online https://www.kontak.co.za/vacancies.php
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
 

Skills Required