Job Description

Desktop Support Technician (JB1223)
Krugersdorp - Gauteng
R12 000 - R15 000

Our client is more than just a Telecommunications Service Provider - they offer complete hosted business telephone systems - understand that the connectivity landscape in South Africa is changing and evolving - provide entire turnkey network infrastructure for small, medium and large businesses.  

Our client is a believer in recognition and offers great incentives and increases.
  
MAIN PURPOSE OF THE JOB
The Desktop Support Technician is responsible for providing quality technical expertise to support and
maintain the end user computing environment. Support includes installation, configuration, security,
diagnostics, repair, maintenance and upgrading of IT and Telecommunications hardware and software to ensure optimal performance and providing end user assistance where required.

KEY AREAS OF RESPONSIBILITY
Provide telephonic, remote and on-site support to users
Installation and configuration of hardware and software according to standards and processes
Ensure compliance of end user computing equipment, patching, software version, security
Analyse, diagnose, troubleshoot and resolve software and hardware and network connectivity issues
Record, classify, update and resolve incidents and requests within the SLA timescales and processes
Take ownership of user problems and follow up the status of problems on behalf of the user and
communicate progress in a timely manner
Resolve issues that could not be resolved through the initial process followed by the Service Desk Agent
Escalate unresolved calls to the Operations support team, providing proof of troubleshooting performed
Logging and follow up on third party calls
Installation and Maintenance of Network Infrastructure.
Manage File Share Server.
Maintain a high level of service excellence

SKILLS AND QUALIFICATIONS REQUIRED
At least three years’ experience as a Service Desk Support Technician
Experience providing remote support Excellent verbal and written communication skill Excellent
analytical and problem-solving skill
Self-motivated achiever committed to providing service excellence
Solid work ethic with attention to detail and accuracy
Ability to perform under pressure and adapt to a constantly evolving and changing environment
Mind-set that understands the critical importance of service availability, recoverability, maintainability
and scalability with a customer centric focus
Must have Ubiquiti Unifi Security Gateway Router + Firewall experience and know how to maintain them.
Experience in the administration of Microsoft Office 365
Must have knowledge of Network Infrastructure and Server Maintenance.
 
Please email CV to recruit@itkontak.co.za and quote JB1223 in the subject line

Skills Required