Job Description

CRM Database Administrator (JB1318)
Location: Maitland, Cape Town
Salary: Market Related
 
For over 30 years our client has provided organisations all over South Africa with technical solutions and services to assist companies of all sizes in effectively running their businesses.
 
Requirements and Skills
Minimum Grade 12
Must have data base administration experience
Must contracts administration experience
CusTrack experience (beneficial)
Customer service experience
Must be proficient in excel
 
The company is currently looking for a CRM Database Administrator who is accustomed to working with large databases to manage the data integrity, reporting, client contracts, user management and contracts. Previous experience in CusTrack would be ideal but experience in any CRM would be considered.
Full and complete management of Customer Relations Management Software
Rep Allocations to client
Maintenance/clean-up of data on CRM by ensuring that client information is not duplicated 
Provide CRM technical support
Conduct CRM training with new users  
Monitor sales rep activity
Loading of new equipment on CRM
Produce the following detailed reports:
Weekly activity data reports
Monthly data reports
Maintenance reports
Manage leads (allocation to reps and regular follow ups thereafter)
Handle all Client settlements/Cancellation queries
Verify and distribute client information
Understand and interpret client contracts
Loading of contracts
Assisting sales reps with contracts/settlements/any queries
Create New User Profiles (upon approval of Human Resources)
Remove Access for terminated staff (upon approval of Human Resources)
Any other ad-hoc duties as assigned from time to time
 
Please email CV to recruit@itkontak.co.za and quote JB1318 in the subject line

Skills Required