Job Description

Senior IT Support Technician (JB3627)
Northern Territory, Australia
AUD $65 – 95 000 per annum + benefits
Permanent position

Are you are skilled Senior Support Engineer looking to embrace a new chapter in your career? I am working with an ICT company established over 25 years ago and based in the picturesque Northern Territory of Australia, the company provides end-to-end IT Services to clients, offering services in some of the most beautiful areas of Australia.

Minimum Requirements:
Minimum of 7 year’s experience
Experience with server 2016/2019
Experience with Remote Desktop services
Experience with Active Directory and group policies
Experience with Fortinet devices
Microsoft 365 and Azure

Duties and Responsibilities:
Provide comprehensive support to users, ensuring the smooth operation of the network and servers.
Demonstrate advanced knowledge of Windows Server structures to effectively handle system configurations and optimizations.
Troubleshoot hardware issues, including disk arrays, controllers, tape drives, etc.
Deliver prompt and effective phone support to network clients, addressing their queries and resolving technical issues.
Perform scheduled and remedial on-site maintenance for network clients, focusing on preventive measures to minimize downtime.
Collaborate with team members by conducting research on complex problems and assisting with on-site installations.
Test and configure equipment prior to installation to ensure seamless integration into the network infrastructure.
Manage and coordinate system installations, acting as a project lead and ensuring successful implementation.
Regularly report on time and revenue, providing accurate insights into project progress and financial performance.
Monitor job logs and prioritize tasks, ensuring quick turnaround times and efficient customer communication.
Liaise with suppliers to address technical problems, seek solutions, and obtain necessary fixes in a timely manner.
Handle customer inquiries, complaints, and concerns with professionalism and efficiency.
Provide remote onsite support, resolving technical issues remotely and guiding clients through troubleshooting steps.
Undertake remote fault resolution to minimize disruptions and maintain smooth system operation.
Travel remotely when required to provide support and perform necessary tasks.
Telecommunications and cabling rectification experience would be advantageous, leveraging expertise in the field.


Please email your full comprehensive CV to resumes@kontak.catsone.com and quote JB3627 in the subject line
For full JD & to apply online https://www.kontak.co.za/vacancies.php
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
 

Skills Required