Job Description

Guest Services Coordinator (JB4333)
Pretoria, Gauteng
R9 500 per month + accommodation
Permanent

Our client offers executive and luxury accommodation for both local and international guests. You will be required to provide guests with a professional approach, providing a customer-centric service from check-in to check-out.

The ideal candidate should have experience working within a small Guest House, managing all administrative requirements, breakfasts and transportation.

Please note this is a live-in position.

Minimum Requirements:
Proficient in English, both verbal and written, with excellent communication skills.
Professional demeanour with a focus on hospitality and customer service.
Strong listening skills and the ability to be sensitive, understanding, and responsive to guest needs.
Calm, patient, and capable of managing stressful situations gracefully.
Ability to work effectively as part of a team.
Must possess a valid driver’s license.
Comfortable working hospitality hours.

Duties:
Manage guest check-ins and check-outs, ensuring a smooth and welcoming process.
Respond to additional guest requests such as booking airport shuttles, arranging transportation, and providing access codes.
Prepare and serve light breakfasts, coffees, and other beverages to guests.
Maintain a high level of customer service and care throughout all guest interactions.
Handle all guest communications including emails and messages via WhatsApp and Instagram.


Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
 

Skills Required