Job Description

IT Support Team Lead and Project Coordinator (JB4145)
R25 - 30 000 per month, negotiable
Randburg, Johannesburg
Permanent

Our client provides IT solutions to clients across communications, security and power solutions. They are currently looking for a Tier II Level candidate with experience in overseeing a small support team and coordinating projects to ensure delivery within the project scope.

The successful candidate would be hands-on, able to jump in and assist when required, and have knowledge of networks, operating systems and cloud solutions. As the main point of contact between sites and operations, strong organisational ability, SLA adherence and communication skills to ensure effective project management are required.

This role is ideal for individuals who are highly driven, deadline orientated and able to identify upsell opportunities for the sales team.

Minimum Requirements:
Relevant IT qualification and more than 5 years experience in the IT field.
Previous experience in an IT Support or Desktop Support role
Experience in overseeing a small team
Valid Drivers license with own reliable vehicle required
Proficient internal administrative skills using MS Office and a good knowledge of software applications that will be required for managing projects.
Able to plan technical IT installations
Excellent communications skills
Can follow instructions diligently internally and as well as at our clients.
Successful IT project management experience

Duties:
Co-ordinating and overseeing IT network and cabling installations and projects conducted by partners
General desktop support for both Mac and Windows (setup of computers, password management, software installations and troubleshooting, one drive issues, hardware failure troubleshooting etc)
Printer issue problem-solving
Manage IT tickets according to priority level
General hardware knowledge to be able to assess faults and repairs required, allocating to and managing the process with partners
Procuring hardware once needs have been defined by the client for new items and managing the orders and delivery with suppliers
Good overall Server knowledge, support, and be able to troubleshoot with clients.
Good overall Firewall knowledge and be able to troubleshoot with clients.
Proficiency in completing data backups, hard drive cloning and data migrations from different platforms.
Pastel basic knowledge, install and set up the software.
Good knowledge of ISPs, the setting up of routers, connecting to client equipment following activation and troubleshooting internet issues with clients.
Fast reaction to monitoring services which include alerts from N central workstation agents and ISPs detailing internet links are down.
Management and resolution of all IT support WhatsApp messages via the support line.


Please email your full comprehensive CV to resumes@kontak.catsone.com and quote JB4145 in the subject line
For full JD & to apply online https://www.kontak.co.za/vacancies.php
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
 

Skills Required