Job Description

Sales Support and Call Centre (Travel) (JB1516)
Randburg
R12 000 – R15 000 (Call Centre Agent)
R15 000 – R20 000 (Team Leader)
Duration: Permanent
 
Company Overview
Our client was formed with the belief that customer service should be a fresh experience, where their clients’ best interests are at the forefront of everything they do and service is a passion for exceeding expectations.
They don’t just promise to deliver the highest level of service with the best value deals, they hold themselves accountable through their industry leading service and price guarantees.
 

A highly self-motivated person who has relentless drive to succeed, seeing every challenge as an opportunity. You’re a top performing outbound sales call centre professional, well spoken with a clear voice. You have the natural ability to go off script and tailor each call to the prospect you are speaking to, finding common ground to engage on, building rapport, overcome objections and secure quality meetings. The core of this role is to set up new business meetings in accordance to targets set out by your Business Leader.
 
Job Purpose
Find quality leads through platforms such as the internet, networking, referrals and canvassing
Pre-Qualify these leads to sift out unnecessary calls to prospects who have little or no demand for business travel or our products
Cold call these pre-qualified leads
Speak to the correct person (travel decision maker or travel booker)
Qualify the business; do they have good volumes of travel and a need for our clients products
Secure a meeting with the prospect for a sales executive to attend
Update all activity on Hubspot as you go
Schedule confirmed client meetings in sales executives calendar
Follow up on prospects and provide support as needed to sales executives
 
Important Requirements
Successful outbound sales call center track record
Experience working with Targets and KPI’s
Clear professional phone demeanour and voice
Own reliable transport
 
Key Performance Indicators
Quality Leads Generated
Cold Calls Made
Quality Meetings Set Up
Conversion Rate
Commission Transfer
 
Attributes
Able to build long lasting relationships with customers and peers
Show initiative in the workplace and have a can-do attitude
Results, goals and recognition driven
Able to build rapport, connect and relate to people of all types
Have a customer centric approach
Highly self-motivated
Good verbal and presentation skills
Passion for clients, people and providing true value
Solution focussed
Communicate and maintain a healthy, productive working relationship with the sales executives and your peers. 

Skills Required