Job Description

Operations Manager (JB1301)
Location: Westville, Kwa-Zulu Natal
Salary: R35 000 - R45 000 per month, cost to company (Negotiable)
 
For over 30 years our client has provided organisations all over South Africa with technical solutions and services to assist companies of all sizes in effectively running their businesses. Lead by a strong, young executive team this organisation has a new requirement for an Operations manager to join their coastal division to manage installation and service division.
 
The ideal candidate will have a minimum of 5 years’ experience in a management and operations role, possess a degree in operations management or similar and have a strong general financial understanding.
 
Manage and direct the day-to-day operations of the technical department
Assist in developing and updating standard operating procedures to ensure the efficient and effective running of the technical team
Work closely with the Technical Director, Technical Manager and Security Manager
Oversee the effective running of customer service, installations, and the warehouse
Build strong relationships by addressing customer issues and complaints in a timely manner
Develop, implement, and review operational policies and procedures
Identify and address problems and opportunities for the company
Provide operational support and guidance to staff
Assist in employee appraisals, promotions, compensation, and termination based on the performance review
Assist in developing operating and capital budgets
Monitor and control expense according to allotted budget
Assist in interviewing, recruiting, and training candidates
Maintain accurate and clear documentation for operational procedures and activities
Ensue adherence to company policies and procedures
Ensure team follows standard operating procedures for all operational functions
Conduct regular meetings with team to discuss issues, concerns, updates etc.
Support operational risk and audit process for the purpose of preventive maintenance
Improving and building upon the current technical service team
 
Requirements and Skills
Bachelor’s degree in operations management or related field
Minimum 5 years’ Experience in management, operations, and leadership
Understanding of general finance and budgeting
Ability to build consensus and relationships among managers, partners, and employees
Excellent communication skills
Excellent organizational and planning skills
Ability successfully manages several different projects simultaneously
Assertive and strong personality
Hardworking, honest, reliable, driven, focused and works extremely well under pressure
Business minded
 
Please email CV to recruit@itkontak.co.za and quote JB1301 in the subject line

Skills Required