Job Description

Tier II IT Technician (JB3521)
Woodmead, Johannesburg
R30 000 per month,
Duration: Permanent

Our client, a managed IT services company, is currently seeking a Tier 2 IT Technician to provide client support client support by resolving requests and incidents to ensure optimal infrastructure functionality. The ideal candidate should possess at least 4 years of experience in the IT and Networking environment, along with excellent knowledge of Microsoft technologies. This includes, but is not limited to, Office 365, Microsoft 365, Azure, Hyper-V/VMWare. 

Minimum Requirements:
Bachelor's degree in information technology or related field is a plus.
Atleast 4 years of support experience
Strong technical and product knowledge, including hardware and software components.
Proficiency in Office 365 and Azure
Good general understanding of the ITIL Framework and ITSM Systems
Excellent knowledge on Microsoft technologies including but not limited to Office 365, Microsoft 365, Azure, Hyper- V / VMWare
Knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.
Good understanding of network security, and malware/ransomware prevention.

Duties and Responsibilities:
Design and implement projects as per client requirements and project scope
Infrastructure security analysis and reporting
Client documentation and policy design
Incident management, Problem management, Resolving Service Requests, and applying Change Management where necessary.
Assist / mentor junior consultants and host technical workshops for the team
Provide high level of support on Windows Servers, workstations, and laptops
Provide professional, concise communication with team members and customer

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.


IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.

Skills Required