Job Description

THE SPITZ GROUP consists of the following brands SPITZ, GANT, KURT GEIGER, GREEN CROSS & GX&Co. Each of these brands add to what makes THE SPITZ GROUP a unique business to work for and creates career opportunities to work with some of the top premium brands in South Africa.SpitzStarting with just one store in Johannesburg's CBD back in 1968, Anthony and David Spitz kicked off SPITZ. Fast forward to today, and SPITZ has blown up, becoming the go-to spot for top-tier international brands. Talk about a glow-up!GANTBlending American sportswear vibes with European chic, this brand serves up high-quality, stylish threads for both men and women. Rooted in Ivy League East Coast heritage since 1949, it's all about authenticity, innovation, and passionKurt GeigerKURT GEIGER is the ultimate exclusive brand for shoes and apparel, known for its unique style. Our standout kicks are made from top-quality materials, perfect for those who are ready to make a statement. If youre a guy who knows where hes headed and wants the drip to match, KURT GEIGER's got you covered.Green Cross & GX&CoGreen Cross was started in 1975 by Karl and Hildegard Zeppel. Known for its premium shoes that blend comfort, quality, and timeless style, Green Cross (now also GX&CO.) is all about creating awesome career opportunities. If you're talented and passionate, this dynamic brand is the place to be!The RoleTo ensure the highest standards of customer service is delivered and sales turnover targets met through effective people management and enforcement of retail disciplines at store level.Line Manager: Regional Manager
Number of Direct Reports: All Flexi timers and Permanent Staff within the storeJob Specification:Customer Centricity

• Development a service ethic culture within the store environment
• Implementation of a customer service improvement action plan as per the mystery shopper report
• Internal & external customer relationship building
• In store coaching and on-going training of skills

People Leadership

• Appropriate customers centric stores staff recruited
• Performance management including meaningful IPAs, regular one-on-ones and completed performance reviews
• Staff held accountable with recognition, reward, sanction and discipline
• Development of staff through coaching and training sessions
• Translation and communication of business objectives, policies and procedures

Delivery of targets in turnover, profitability, visual merchandise & control

• Daily sales tracking of each employee
• Understand income statement and manage expenses
• Track Stock availability according to customer needs
• Understand & manage in store controls
• Housekeeping and visual merchandising

Use of key retail disciplines in management of the store

• Understand and deliver trading density
• Deliver basket size targets
• Salary to sale ratios (staff planning)

Minimum Requirements:

• Complete Matric/Grade 12
• Tertiary Retail Qualification will be to your advantage
• Minimum 5 years retail experience
• Minimum of 12 18 months management experience

Additional Requirements:

• Knowledge of relevant Industrial Relations (IR) Law & initiate enquiries
• Understanding of profit and loss (income) statements
• Good understanding of the retail environment and brands
• Administration and stock management
• Stock management
• Merchandising and housekeeping
• In-Store Recruitment

Join The Spitz Group and enhance the customer experience with our premium brands!

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