Job Description

Job Summary ESSENTIAL SKILLS REQUIREMENTS: xc2xb7 Experience in IT Infrastructure Management and/or Operations / 1st/2nd Level Support xc2xb7 Experienced in LINUX (Linux Support - operations and administration) xc2xb7 Change Management (CM) xc2xb7 IT Service Management (ITSM) xc2xb7 Release Planning xc2xb7 Start Up Management (SUM) xc2xb7 System Monitoring xc2xb7 Technical Continuity Management (TCM) xc2xb7 Knowledge of BMW, YPA (Advantageous) xc2xb7 Excellent proficiency in the Agile Tool Chain (JIRA, Confluence) xc2xb7 Any additional responsibilities assigned in the Agile Working Model (AWM) Charter ADVANTAGEOUS SKILLS REQUIREMENTS: xc2xb7 Optional: Experience with Output Management Solutions o Spooling Systems o Document Composition xc2xb7 Optional: Experience with Exstream and/or VPSX solutions xc2xb7 A team player with leadership skills. xc2xb7 Strong analytical and problem-solving skills with a high attention to detail xc2xb7 Optional: Experience in IT middleware platforms/architectures based on Unix/Linux OS xc2xb7 Maintain a positive attitude focused on customer satisfaction. xc2xb7 Good Knowledge of output management solutions on Unix/Linux operating systems, e.g. o Print Spooling Systems xc2xa7 VPSX xc2xa7 CUPS xc2xa7 BMW Plotclient PriPlo xc2xa7 BMW PlotServer gXnetplot xc2xa7 Easycopy and EasyConvert xc2xa7 Including the different input, output and filter scripts and their individual configurations o Document Generation Software xc2xa7 Exstream xc2xb7 Basic Knowledge of the following: o Windows Server, Active Directory o SAP Output Management o Database technologies - Oracle / PostgreSQL o Printer and printer languages (PCL,PS,ZPL) o Business processes requiring enterprise output management xc2xb7 Operation Tools: SC-Venus, CMDB, ConnectIT xc2xb7 Monitoring tools: Systems Management Portal (NAGIOS) xc2xb7 Server technologies (Linux (SUSE), UNIX (AIX), Server administration and virtualisation (VMWare) xc2xb7 Database technologies experience: Oracle/PostgreSQL xc2xb7 Storage technologies experience: NAS/SAN/Archive (GS3) WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE? IT Degree and/or relevant qualifications Project managements qualification and/or relevant experience Qualification: Degree / Diploma in Information Technology or alternatively a qualification related to IT Technical Support WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES? xc2xb7 Operational and Support tasks of the Enterprise Services Output Management solution o BMW KWOM & CAPPO xc2xa7 VPSX and CUPS Print Spooling xc2xa7 Exstream Document Composition xc2xa7 BMW Plotclient PriPlo xc2xa7 BMW PlotServer gXnetplot xc2xa7 Easycopy and EasyConvert xc2xa7 Including the different input, output and filter scripts and their individual configurations xc2xb7 Perform all tasks in a 100% agile manner according to the agile guidelines agreed by the department xc2xb7 Awareness of agile roles defined within the environment xc2xb7 Maintaining a high awareness of user needs regarding output management requirements xc2xb7 Keeping deep knowledge about underlying BMW infrastructure master solutions, e.g Unix, Storage (SAN, NAS etc.(mounting and unmounting of Shares, Share credentials). xc2xb7 Interacting with other IT architects as needed to ensure fitting infrastructure solutions xc2xb7 Understanding and incorporating all relevant IT security guidelines of the BMW Group xc2xb7 Provide or support all necessary BMW IT documentation, e.g. Operations Manuals) xc2xb7 Ticket creation and resolving requests for incident management, change management and problem management and ITIL support processes at Enterprise level xc2xb7 Ticket creation, co-ordination and communication with service groups responsible for failures affecting Output Management Infrastructure daily operations. xc2xb7 Adhere to set SLAs for service delivery of Operational pre-requisites. xc2xb7 Maintain Output Management landscape to required supportable Software version levels. xc2xb7 Provide Output Management Operations Monitoring, support to ensure operational uptime for all business applications across multiple countries (Germany, South Africa, China, America, etc.). xc2xb7 Support Output Management Dev/Maint Team with required ProjectsJorDan HRRecruiter

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