Job Description

Regulatory Compliance: By conducting thorough KYC verification and AML monitoring, the business will comply with local and international financial regulations, avoiding potential fines and penalties.Risk Mitigation: Reduces exposure to fraud, money laundering, and terrorist financing risks by identifying and reporting suspicious activity early.Customer Trust: Enhances the institutions reputation by ensuring safe and secure financial operations, increasing customer trust.Improved Data Integrity: By accurately verifying customer data, these roles contribute to maintaining the quality and accuracy of customer records, which is essential for making risk assessments.Job Advert Details
Job Category Finance
Job Objectives

• Compliance Administration
• Transaction Monitoring
• Clearing of all Politically Exposed Persons / Prominent Influential Person
• KYC - FICA
• EDD and CDD verification
• Complaints handling in line with Regulatory requirements SLAs and Risk
• MMA Governance
• Bank / FSCA / FIC reporting
• Queries and Disputes relating to KYC - FICA
• Proactive approach during critical campaign peaks.
• Customer Communication

• Grade 12 (Matric)
• Clear Credit and Criminal Record

• Customer / Business /Compliance Support
• Good Understanding - FICA - KYC - AML - EDD and Risk processes
• Understand Customer and Compliance needs.
• Experience in Financial Institution Banking and Insurance (Advantageous)

• Neutral accent essential with excellent verbal and written English communication skills
• Confidence and creditability with the ability to articulate in a clear and concise manner
• Computer literacy to operate customer related information system
• Complaints resolution by using active listening and communication skills
• Embraces change whilst remaining productive and positive
• High degree of accuracy, to provide quality service to the business
• High degree of patience and assertiveness with excellent rapport-building skills
• Show positive involvement in team activities
• Willing to accept and learn from feedback
• Quality driven and takes pride in their work
• Maintains effective Time Management
• Dedicated and committed to performance outputs and regulatory outputs
• Self motivated individual that takes ownership and can think logically

Shoprite Holdings