Job Description

Division
Customer Service / Academy, Sales
Company
Krones Southern Africa (Pty) Ltd
Location
Johannesburg, South Africa
Join as
Professionals
Worktime
Full-time
Krones Southern Africa is in Lanseria, Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader in the design and manufacturing of high-speed equipment for the packaging and bottling industry.

Krones Southern Africa provides local engineering services for the beer and beverage industry within the Sub- Saharan African region. We strive to provide excellent after sales service and support. Our goal is to ensure that our customers maintain high standards of quality and productivity.

Job Purpose:

To assist with order tracking for customers POs and smoothing internal information gathering for feedback to customers.

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Your tasks

Coordinating of all enquiries regarding order tracking of spare parts, change parts, retrofits and KIC business units. Following up on open orders with Customers and Krones stakeholders, to ascertain status of potential orders Support the LCS PMs with regards to order delivery schedules for planning of overhauls and scheduling of installation dates. All actions from Krones LCS are to be closed out timeously and effectively. Keep Customers and Krones stakeholders updated and informed on the latest status of order delivery timelines. Processing of all necessary documents accurately and timeously, as needed. Follow up on Purchasing and Warehouse departments to ensure delivery timeframes are met. Effectively using the escalation procedure to proactively prevent order delays and customer escalations. Weekly feedback task closure updates on parts tracking Responsibility for the tracking of SL1 shipment to ensure on-time deliveries to Customer site, in collaboration with Warehouse Daily updating of the Customer open order and shutdown tracker, with clear communication to Supply Chain and LCS PM's. Collaboration, support and Key Account specific requirements to be followed Monday Service board ticket system

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Your profile

Qualification, Experience

Tertiary qualification, preferably in administration and/ data analytics Qualification/Certification 3 + years' work experience in data analysing MS Office knowledge - Expert in excel

Advantageous


Degree in Business Admin
Key Skills:

Highly organised and systematic Detail orientated and able to handle large amounts of information Strong communication skills and able to engage with customers

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Your application

Interested? Apply online now!

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If you do not receive a response within two weeks after the closing date, please consider your application unsuccessful.

Krones is an equal opportunity employer and will give preference to previously disadvantaged candidates.

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Online-Form

* To facilitate readibility, we have decided against the simultaneous inclusion of gender-specific linguistic forms. Our invitation to tender is directed at all interested parties.